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Administrative Services Managers
Overview
Demand
Core Tasks
Technology Skills
Tools Used
Top 10 Knowledge Required
Top 10 Skills
Top 10 Abilities
Top 10 Work Activities
Detailed Work Activities
Work Context
Education
Majors
Interests
Top 10 Work Styles
Work Values
Related Careers
Overview
Job Zone Three: Medium Preparation Needed
Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Education
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Examples
These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, court reporters, and medical assistants.
Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, and other office support services.
Demand
Core Tasks
Plan, administer, and control budgets for contracts, equipment, and supplies.
Direct or coordinate the supportive services department of a business, agency, or organization.
Hire and terminate clerical and administrative personnel.
Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Set goals and deadlines for the department.
Acquire, distribute and store supplies.
Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records.
Conduct classes to teach procedures to staff.
Technology Skills
Technology
Example
Hot Technology
Tools Used
Tool
Example
Top 10 Knowledge Required
Customer and Personal Service
89%
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
85%
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language
81%
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Clerical
78%
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Computers and Electronics
67%
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Personnel and Human Resources
67%
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Mathematics
66%
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Public Safety and Security
66%
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Economics and Accounting
59%
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Law and Government
58%
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Top 10 Skills
Active Listening
80%
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension
80%
Understanding written sentences and paragraphs in work related documents.
Time Management
80%
Managing one's own time and the time of others.
Speaking
78%
Talking to others to convey information effectively.
Coordination
75%
Adjusting actions in relation to others' actions.
Critical Thinking
75%
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing
75%
Communicating effectively in writing as appropriate for the needs of the audience.
Negotiation
73%
Bringing others together and trying to reconcile differences.
Management of Personnel Resources
68%
Motivating, developing, and directing people as they work, identifying the best people for the job.
Monitoring
68%
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Top 10 Abilities
Oral Comprehension
80%
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
80%
The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension
80%
The ability to read and understand information and ideas presented in writing.
Written Expression
78%
The ability to communicate information and ideas in writing so others will understand.
Deductive Reasoning
73%
The ability to apply general rules to specific problems to produce answers that make sense.
Near Vision
73%
The ability to see details at close range (within a few feet of the observer).
Speech Clarity
73%
The ability to speak clearly so others can understand you.
Speech Recognition
73%
The ability to identify and understand the speech of another person.
Inductive Reasoning
70%
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Problem Sensitivity
70%
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Top 10 Work Activities
Getting Information
93%
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates
89%
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Organizing, Planning, and Prioritizing Work
88%
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Making Decisions and Solving Problems
85%
Analyzing information and evaluating results to choose the best solution and solve problems.
Establishing and Maintaining Interpersonal Relationships
84%
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Scheduling Work and Activities
84%
Scheduling events, programs, and activities, as well as the work of others.
Interacting With Computers
83%
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Performing Administrative Activities
81%
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Coordinating the Work and Activities of Others
79%
Getting members of a group to work together to accomplish tasks.
Documenting/Recording Information
79%
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Detailed Work Activities
Prepare operational progress or status reports.
Develop organizational goals or objectives.
Manage inventories of products or organizational resources.
Purchase materials, equipment, or other resources.
Analyze data to inform operational decisions or activities.
Recommend organizational process or policy changes.
Conduct employee training programs.
Prepare operational budgets.
Hire personnel.
Direct administrative or support services.
Communicate technical information to suppliers, contractors, or regulatory agencies.
Establish standards for products, processes, or procedures.
Develop organizational policies or programs.
Prepare employee work schedules.
Maintain current knowledge related to work activities.
Select resources needed to accomplish tasks.
Maintain records, documents, or other files.
Confer with managers to make operational decisions.
Manage human resources activities.
Read documents to gather technical information.
Evaluate information related to legal matters in public or personal records.
Respond to customer problems or complaints.
Supervise clerical or administrative personnel.
Work Context
Electronic Mail
How often do you use electronic mail in this job?
Face-to-Face Discussions
How often do you have to have face-to-face discussions with individuals or teams in this job?
Telephone
How often do you have telephone conversations in this job?
Indoors, Environmentally Controlled
How often does this job require working indoors in environmentally controlled conditions?
Work With Work Group or Team
How important is it to work with others in a group or team in this job?
Contact With Others
How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Freedom to Make Decisions
How much decision making freedom, without supervision, does the job offer?
Deal With External Customers
How important is it to work with external customers or the public in this job?
Responsibility for Outcomes and Results
How responsible is the worker for work outcomes and results of other workers?
Responsible for Others' Health and Safety
How much responsibility is there for the health and safety of others in this job?
Education
Majors
Major
Interests
Enterprising
100%
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional
77%
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Social
39%
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Investigative
34%
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Realistic
29%
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Artistic
15%
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Top 10 Work Styles
Integrity
95%
Job requires being honest and ethical.
Dependability
94%
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Self Control
91%
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance
89%
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Attention to Detail
87%
Job requires being careful about detail and thorough in completing work tasks.
Cooperation
86%
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Initiative
85%
Job requires a willingness to take on responsibilities and challenges.
Adaptability/Flexibility
84%
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Independence
83%
Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Analytical Thinking
81%
Job requires analyzing information and using logic to address work-related issues and problems.
Work Values
Relationships
91%
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Independence
81%
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Achievement
67%
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition
67%
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Working Conditions
67%
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Support
58%
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
