Food Service Managers
Overview
Salary
Demand
Core Tasks
Technology Skills
Tools Used
Top 10 Knowledge Required
Top 10 Skills
Top 10 Abilities
Top 10 Work Activities
Detailed Work Activities
Work Context
Education
Majors
Interests
Top 10 Work Styles
Work Values
Related Careers
Overview
Job Zone Two: Some Preparation Needed
Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education
These occupations usually require a high school diploma.
Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Examples
These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
Plan, direct, or coordinate activities of an organization or department that serves food and beverages.
Salary Salary
Salary at 10th Percentile: $33K
Salary at 25th Percentile: $43K
Median Salary: $56K
Salary at 75th Percentile: $73K
Salary at 90th Percentile: $94K
Demand
Core Tasks
Monitor employee and patron activities to ensure liquor regulations are obeyed.
Keep records required by government agencies regarding sanitation or food subsidies.
Investigate and resolve complaints regarding food quality, service, or accommodations.
Maintain food and equipment inventories, and keep inventory records.
Monitor budgets and payroll records, and review financial transactions to ensure that expenditures are authorized and budgeted.
Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented in an acceptable manner.
Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.
Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity.
Count money and make bank deposits.
Establish standards for personnel performance and customer service.
Monitor compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
Greet guests, escort them to their seats, and present them with menus and wine lists.
Perform some food preparation or service tasks, such as cooking, clearing tables, and serving food and drinks when necessary.
Test cooked food by tasting and smelling it to ensure palatability and flavor conformity.
Schedule staff hours and assign duties.
Arrange for equipment maintenance and repairs, and coordinate a variety of services, such as waste removal and pest control.
Estimate food, liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
Schedule use of facilities or catering services for events such as banquets or receptions, and negotiate details of arrangements with clients.
Review menus and analyze recipes to determine labor and overhead costs, and assign prices to menu items.
Organize and direct worker training programs, resolve personnel problems, hire new staff, and evaluate employee performance in dining and lodging facilities.
Review work procedures and operational problems to determine ways to improve service, performance, or safety.
Assess staffing needs and recruit staff, using methods such as newspaper advertisements or attendance at job fairs.
Order and purchase equipment and supplies.
Take dining reservations.
Plan menus and food utilization, based on anticipated number of guests, nutritional value, palatability, popularity, and costs.
Establish and enforce nutritional standards for dining establishments, based on accepted industry standards.
Record the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
Create specialty dishes and develop recipes to be used in dining facilities.
Technology Skills
Technology
Example
Hot Technology
Tools Used
Tool
Example
Top 10 Knowledge Required
Customer and Personal Service
93%
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
88%
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language
80%
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Personnel and Human Resources
77%
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Education and Training
74%
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Food Production
74%
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Production and Processing
74%
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Mathematics
72%
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Public Safety and Security
68%
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Sales and Marketing
67%
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Top 10 Skills
Service Orientation
78%
Actively looking for ways to help people.
Active Listening
75%
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Management of Personnel Resources
75%
Motivating, developing, and directing people as they work, identifying the best people for the job.
Monitoring
75%
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Speaking
75%
Talking to others to convey information effectively.
Coordination
73%
Adjusting actions in relation to others' actions.
Critical Thinking
73%
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension
73%
Understanding written sentences and paragraphs in work related documents.
Social Perceptiveness
73%
Being aware of others' reactions and understanding why they react as they do.
Time Management
70%
Managing one's own time and the time of others.
Top 10 Abilities
Oral Comprehension
80%
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
80%
The ability to communicate information and ideas in speaking so others will understand.
Problem Sensitivity
78%
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
75%
The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
73%
The ability to apply general rules to specific problems to produce answers that make sense.
Speech Clarity
73%
The ability to speak clearly so others can understand you.
Written Expression
68%
The ability to communicate information and ideas in writing so others will understand.
Inductive Reasoning
65%
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering
65%
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Speech Recognition
65%
The ability to identify and understand the speech of another person.
Top 10 Work Activities
Performing for or Working Directly with the Public
80%
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Getting Information
74%
Observing, receiving, and otherwise obtaining information from all relevant sources.
Interacting With Computers
73%
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with Supervisors, Peers, or Subordinates
72%
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Training and Teaching Others
71%
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Monitor Processes, Materials, or Surroundings
70%
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Monitoring and Controlling Resources
70%
Monitoring and controlling resources and overseeing the spending of money.
Organizing, Planning, and Prioritizing Work
70%
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Coordinating the Work and Activities of Others
69%
Getting members of a group to work together to accomplish tasks.
Identifying Objects, Actions, and Events
69%
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Detailed Work Activities
Maintain regulatory or compliance documentation.
Resolve customer complaints or problems.
Maintain operational records.
Manage inventories of products or organizational resources.
Monitor organizational procedures to ensure proper functioning.
Evaluate quality of materials or products.
Schedule product or material transportation.
Manage guest services.
Monitor organizational compliance with regulations.
Collect payments for goods or services.
Develop organizational policies or programs.
Perform manual service or maintenance tasks.
Provide basic information to guests, visitors, or clients.
Prepare staff schedules or work assignments.
Direct facility maintenance or repair activities.
Analyze data to inform operational decisions or activities.
Evaluate employee performance.
Manage human resources activities.
Recommend organizational process or policy changes.
Determine resource needs.
Recruit personnel.
Purchase materials, equipment, or other resources.
Monitor activities of individuals to ensure safety or compliance with rules.
Manage organizational or project budgets.
Estimate cost or material requirements.
Schedule activities or facility use.
Negotiate sales or lease agreements for products or services.
Work Context
Contact With Others
How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Work With Work Group or Team
How important is it to work with others in a group or team in this job?
Indoors, Environmentally Controlled
How often does this job require working indoors in environmentally controlled conditions?
Electronic Mail
How often do you use electronic mail in this job?
Responsible for Others' Health and Safety
How much responsibility is there for the health and safety of others in this job?
Face-to-Face Discussions
How often do you have to have face-to-face discussions with individuals or teams in this job?
Frequency of Decision Making
How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?
Telephone
How often do you have telephone conversations in this job?
Responsibility for Outcomes and Results
How responsible is the worker for work outcomes and results of other workers?
Education
Majors
Major
Interests
Enterprising
100%
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional
77%
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Realistic
62%
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Social
62%
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Artistic
24%
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Investigative
24%
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Top 10 Work Styles
Dependability
94%
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Leadership
93%
Job requires a willingness to lead, take charge, and offer opinions and direction.
Self Control
91%
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Cooperation
90%
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Stress Tolerance
89%
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Attention to Detail
87%
Job requires being careful about detail and thorough in completing work tasks.
Concern for Others
87%
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Integrity
86%
Job requires being honest and ethical.
Achievement/Effort
84%
Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Initiative
84%
Job requires a willingness to take on responsibilities and challenges.
Work Values
Independence
81%
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Relationships
67%
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support
67%
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Working Conditions
65%
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Achievement
62%
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition
62%
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
