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>Hospitality & Tourism
>Restaurants and Food/Beverage Services
>First-Line Supervisors of Food Preparation and Serving Workers
First-Line Supervisors of Food Preparation and Serving Workers
Overview
Salary
Demand
Core Tasks
Technology Skills
Tools Used
Top 10 Knowledge Required
Top 10 Skills
Top 10 Abilities
Top 10 Work Activities
Detailed Work Activities
Work Context
Education
Majors
Interests
Top 10 Work Styles
Work Values
Related Careers
Overview
Job Zone Two: Some Preparation Needed
Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education
These occupations usually require a high school diploma.
Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Examples
These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
Directly supervise and coordinate activities of workers engaged in preparing and serving food.
Salary Salary
Salary at 10th Percentile: $22K
Salary at 25th Percentile: $27K
Median Salary: $34K
Salary at 75th Percentile: $46K
Salary at 90th Percentile: $59K
Demand
Core Tasks
Perform various financial activities, such as cash handling, deposit preparation, and payroll.
Compile and balance cash receipts at the end of the day or shift.
Resolve customer complaints regarding food service.
Present bills and accept payments.
Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
Perform food preparation and serving duties, such as carving meat, preparing flambe dishes, or serving wine and liquor.
Train workers in food preparation, and in service, sanitation, and safety procedures.
Supervise and participate in kitchen and dining area cleaning activities.
Greet and seat guests, and present menus and wine lists.
Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
Control inventories of food, equipment, smallware, and liquor, and report shortages to designated personnel.
Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets.
Specify food portions and courses, production and time sequences, and workstation and equipment arrangements.
Record production, operational, and personnel data on specified forms.
Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
Estimate ingredients and supplies required to prepare a recipe.
Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.
Forecast staff, equipment, and supply requirements, based on a master menu.
Develop departmental objectives, budgets, policies, procedures, and strategies.
Develop equipment maintenance schedules and arrange for repairs.
Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety.
Conduct meetings and collaborate with other personnel for menu planning, serving arrangements, and related details.
Evaluate new products for usefulness and suitability.
Schedule parties and take reservations.
Assess nutritional needs of patients, plan special menus, supervise the assembly of regular and special diet trays, and oversee the delivery of food trolleys to hospital patients.
Technology Skills
Technology
Example
Hot Technology
Tools Used
Tool
Example
Top 10 Knowledge Required
Customer and Personal Service
85%
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Food Production
82%
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Production and Processing
74%
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Administration and Management
72%
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language
71%
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Personnel and Human Resources
71%
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Education and Training
68%
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Mathematics
66%
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Sales and Marketing
62%
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Clerical
61%
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Top 10 Skills
Coordination
78%
Adjusting actions in relation to others' actions.
Monitoring
78%
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Speaking
78%
Talking to others to convey information effectively.
Active Listening
75%
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation
75%
Actively looking for ways to help people.
Instructing
73%
Teaching others how to do something.
Management of Personnel Resources
73%
Motivating, developing, and directing people as they work, identifying the best people for the job.
Reading Comprehension
68%
Understanding written sentences and paragraphs in work related documents.
Social Perceptiveness
68%
Being aware of others' reactions and understanding why they react as they do.
Critical Thinking
65%
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Top 10 Abilities
Oral Comprehension
80%
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
80%
The ability to communicate information and ideas in speaking so others will understand.
Deductive Reasoning
78%
The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity
78%
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Clarity
73%
The ability to speak clearly so others can understand you.
Speech Recognition
73%
The ability to identify and understand the speech of another person.
Written Comprehension
68%
The ability to read and understand information and ideas presented in writing.
Far Vision
63%
The ability to see details at a distance.
Inductive Reasoning
63%
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Information Ordering
63%
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Top 10 Work Activities
Getting Information
83%
Observing, receiving, and otherwise obtaining information from all relevant sources.
Training and Teaching Others
82%
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Guiding, Directing, and Motivating Subordinates
78%
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Making Decisions and Solving Problems
78%
Analyzing information and evaluating results to choose the best solution and solve problems.
Identifying Objects, Actions, and Events
77%
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Coaching and Developing Others
75%
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Communicating with Supervisors, Peers, or Subordinates
75%
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Coordinating the Work and Activities of Others
75%
Getting members of a group to work together to accomplish tasks.
Monitor Processes, Materials, or Surroundings
75%
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Evaluating Information to Determine Compliance with Standards
74%
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Detailed Work Activities
Manage food service operations or parts of operations.
Communicate with customers to resolve complaints or ensure satisfaction.
Balance receipts.
Process customer bills or payments.
Inspect facilities, equipment or supplies to ensure conformance to standards.
Cut cooked or raw foods.
Prepare foods for cooking or serving.
Train food preparation or food service personnel.
Clean food preparation areas, facilities, or equipment.
Perform human resources activities.
Maintain food, beverage, or equipment inventories.
Coordinate activities of food service staff.
Coordinate timing of food production activities.
Record operational or production data.
Monitor food services operations to ensure procedures are followed.
Estimate supplies, ingredients, or staff requirements for food preparation activities.
Schedule equipment maintenance.
Present food or beverage information or menus to customers.
Assist customers with seating arrangements.
Order materials, supplies, or equipment.
Plan menu options.
Evaluate quality of materials or products.
Schedule dining reservations.
Work Context
Indoors, Environmentally Controlled
How often does this job require working indoors in environmentally controlled conditions?
Contact With Others
How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Physical Proximity
To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets
How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?
Deal With External Customers
How important is it to work with external customers or the public in this job?
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
How much does this job require using your hands to handle, control, or feel objects, tools or controls?
Frequency of Decision Making
How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
Work With Work Group or Team
How important is it to work with others in a group or team in this job?
Face-to-Face Discussions
How often do you have to have face-to-face discussions with individuals or teams in this job?
Importance of Being Exact or Accurate
How important is being very exact or highly accurate in performing this job?
Education
Majors
Major
Interests
Enterprising
100%
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional
86%
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Realistic
62%
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Social
53%
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Artistic
24%
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Investigative
19%
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Top 10 Work Styles
Stress Tolerance
89%
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Cooperation
87%
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Dependability
87%
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Integrity
84%
Job requires being honest and ethical.
Leadership
84%
Job requires a willingness to lead, take charge, and offer opinions and direction.
Self Control
84%
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Initiative
82%
Job requires a willingness to take on responsibilities and challenges.
Adaptability/Flexibility
80%
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Attention to Detail
80%
Job requires being careful about detail and thorough in completing work tasks.
Concern for Others
80%
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Work Values
Relationships
81%
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Independence
67%
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Support
67%
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Achievement
53%
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition
53%
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Working Conditions
46%
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
