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Eligibility Interviewers, Government Programs
Overview
Salary
Demand
Core Tasks
Technology Skills
Tools Used
Top 10 Knowledge Required
Top 10 Skills
Top 10 Abilities
Top 10 Work Activities
Detailed Work Activities
Work Context
Education
Majors
Interests
Top 10 Work Styles
Work Values
Related Careers
Overview
Job Zone Three: Medium Preparation Needed
Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Education
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Examples
These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, court reporters, and medical assistants.
Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.
Salary Salary
Salary at 10th Percentile: $31K
Salary at 25th Percentile: $37K
Median Salary: $47K
Salary at 75th Percentile: $57K
Salary at 90th Percentile: $65K
Demand
Core Tasks
Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants' legal rights.
Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.
Keep records of assigned cases, and prepare required reports.
Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.
Answer applicants' questions about benefits and claim procedures.
Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.
Interview and investigate applicants for public assistance to gather information pertinent to their applications.
Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.
Check with employers or other references to verify answers and obtain further information.
Schedule benefits claimants for adjudication interviews to address questions of eligibility.
Investigate claimants for the possibility of fraud or abuse.
Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.
Monitor the payments of benefits throughout the duration of a claim.
Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.
Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.
Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.
Provide social workers with pertinent information gathered during applicant interviews.
Technology Skills
Technology
Example
Hot Technology
Tools Used
Tool
Example
Top 10 Knowledge Required
Customer and Personal Service
90%
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
85%
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Clerical
73%
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Psychology
61%
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Administration and Management
60%
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Computers and Electronics
60%
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Mathematics
58%
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Law and Government
57%
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Education and Training
56%
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Personnel and Human Resources
55%
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Top 10 Skills
Speaking
90%
Talking to others to convey information effectively.
Active Listening
83%
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension
78%
Understanding written sentences and paragraphs in work related documents.
Critical Thinking
75%
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Service Orientation
75%
Actively looking for ways to help people.
Social Perceptiveness
75%
Being aware of others' reactions and understanding why they react as they do.
Writing
75%
Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving
65%
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Judgment and Decision Making
65%
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Active Learning
60%
Understanding the implications of new information for both current and future problem-solving and decision-making.
Top 10 Abilities
Oral Expression
90%
The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension
83%
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Clarity
80%
The ability to speak clearly so others can understand you.
Written Expression
80%
The ability to communicate information and ideas in writing so others will understand.
Deductive Reasoning
75%
The ability to apply general rules to specific problems to produce answers that make sense.
Speech Recognition
75%
The ability to identify and understand the speech of another person.
Written Comprehension
75%
The ability to read and understand information and ideas presented in writing.
Inductive Reasoning
73%
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Problem Sensitivity
73%
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Information Ordering
68%
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Top 10 Work Activities
Getting Information
91%
Observing, receiving, and otherwise obtaining information from all relevant sources.
Interacting With Computers
87%
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with Persons Outside Organization
84%
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Organizing, Planning, and Prioritizing Work
84%
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Performing for or Working Directly with the Public
84%
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Establishing and Maintaining Interpersonal Relationships
82%
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Evaluating Information to Determine Compliance with Standards
81%
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Communicating with Supervisors, Peers, or Subordinates
80%
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Processing Information
80%
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Documenting/Recording Information
77%
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Detailed Work Activities
Explain regulations, policies, or procedures.
Interview employees, customers, or others to collect information.
Refer customers to appropriate personnel.
Compile data or documentation.
Obtain personal or financial information about customers or applicants.
Record information about legal matters.
Schedule appointments.
Prepare documentation for contracts, transactions, or regulatory compliance.
Administer personnel recruitment or hiring activities.
Provide information to coworkers.
Calculate financial data.
Monitor financial information.
Assist individuals with paperwork.
Investigate personal characteristics or activities of individuals.
Work Context
Electronic Mail
How often do you use electronic mail in this job?
Telephone
How often do you have telephone conversations in this job?
Contact With Others
How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Indoors, Environmentally Controlled
How often does this job require working indoors in environmentally controlled conditions?
Frequency of Decision Making
How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
Spend Time Sitting
How much does this job require sitting?
Letters and Memos
How often does the job require written letters and memos?
Face-to-Face Discussions
How often do you have to have face-to-face discussions with individuals or teams in this job?
Deal With External Customers
How important is it to work with external customers or the public in this job?
Spend Time Making Repetitive Motions
How much does this job require making repetitive motions?
Education
Interests
Social
86%
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Conventional
81%
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising
62%
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Artistic
24%
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Realistic
19%
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Investigative
15%
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Top 10 Work Styles
Integrity
89%
Job requires being honest and ethical.
Self Control
89%
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance
89%
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Attention to Detail
87%
Job requires being careful about detail and thorough in completing work tasks.
Concern for Others
87%
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Dependability
87%
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Cooperation
86%
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Adaptability/Flexibility
85%
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Independence
84%
Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Social Orientation
80%
Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Work Values
Relationships
72%
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support
67%
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Independence
62%
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Working Conditions
60%
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Achievement
53%
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition
48%
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
