Majors
>Business, Management, Marketing, And Related Support Services
>Business Administration, Management and Operations
>Customer Service Management
Customer Service Management
Overview
A program that prepares individuals to supervise and monitor customer service performance and manage frontline customer support services, call centers/help desks, and customer relations. Includes instruction in customer behavior, specialized information technology and systems management, developing and using customer service databases, user surveys and other feedback mechanisms, strategic and performance planning and analysis, operations management, personnel supervision, and communications and marketing skills
Colleges and Universities
Here are some of our SAGE Scholar's member schools that offer Business Administration, Management and Operations and related majors.
To see the full list of schools that offer Business, Management, Marketing, And Related Support Services majors
