Funeral Home Managers
Overview
Salary
Demand
Core Tasks
Technology Skills
Tools Used
Top 10 Knowledge Required
Top 10 Skills
Top 10 Abilities
Top 10 Work Activities
Detailed Work Activities
Work Context
Education
Majors
Interests
Top 10 Work Styles
Work Values
Overview
Job Zone Three: Medium Preparation Needed
Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Education
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Examples
These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, court reporters, and medical assistants.
Plan, direct, or coordinate the services or resources of funeral homes. Includes activities such as determining prices for services or merchandise and managing the facilities of funeral homes.
Salary Salary
Salary at 10th Percentile: $42K
Salary at 25th Percentile: $55K
Median Salary: $74K
Salary at 75th Percentile: $106K
Salary at 90th Percentile: $156K
Demand
Core Tasks
Consult with families or friends of the deceased to arrange funeral details, such as obituary notice wording, casket selection, or plans for services.
Direct and supervise work of embalmers, funeral attendants, death certificate clerks, cosmetologists, or other staff.
Schedule funerals, burials, or cremations.
Sell funeral services, products, or merchandise to clients.
Monitor funeral service operations to ensure that they comply with applicable policies, regulations, and laws.
Offer counsel and comfort to families and friends of the deceased.
Negotiate contracts for prearranged funeral services.
Plan and implement changes to service offerings to meet community needs or increase funeral home revenues.
Respond to customer complaints, legal inquiries, payment negotiations, or other post-service matters.
Direct or monitor administrative, support, repair, or maintenance services for funeral homes.
Schedule work hours for funeral home or contract employees.
Explain goals, policies, or procedures to staff members.
Set marketing, sales, or other financial goals for funeral service establishments and monitor progress toward these goals.
Complete and maintain records, such as state-required documents, tracking documents, or product inventories.
Evaluate the performance of vendors, contract employees, or other service providers to ensure quality and cost-efficiency.
Interview and hire new employees.
Set prices or credit terms for funeral products or services.
Identify skill development needs for funeral home staff.
Review financial statements, sales or activity reports, or other performance data to identify opportunities for cost reductions or service improvements.
Attend or make presentations at community events to promote funeral home services or build community relationships.
Plan and implement sales promotions or other marketing strategies and activities for funeral home operations.
Conduct market research and analyze industry trends.
Technology Skills
Technology
Example
Hot Technology
Tools Used
Tool
Example
Top 10 Knowledge Required
Customer and Personal Service
95%
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
81%
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language
79%
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Clerical
71%
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Computers and Electronics
71%
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Psychology
68%
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Education and Training
66%
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Personnel and Human Resources
63%
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Economics and Accounting
61%
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Philosophy and Theology
60%
Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
Top 10 Skills
Service Orientation
80%
Actively looking for ways to help people.
Active Listening
75%
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness
75%
Being aware of others' reactions and understanding why they react as they do.
Speaking
75%
Talking to others to convey information effectively.
Monitoring
73%
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension
73%
Understanding written sentences and paragraphs in work related documents.
Time Management
73%
Managing one's own time and the time of others.
Coordination
70%
Adjusting actions in relation to others' actions.
Management of Personnel Resources
68%
Motivating, developing, and directing people as they work, identifying the best people for the job.
Negotiation
68%
Bringing others together and trying to reconcile differences.
Top 10 Abilities
Oral Comprehension
83%
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
80%
The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension
75%
The ability to read and understand information and ideas presented in writing.
Problem Sensitivity
73%
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Clarity
73%
The ability to speak clearly so others can understand you.
Written Expression
73%
The ability to communicate information and ideas in writing so others will understand.
Near Vision
70%
The ability to see details at close range (within a few feet of the observer).
Speech Recognition
70%
The ability to identify and understand the speech of another person.
Information Ordering
68%
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Deductive Reasoning
65%
The ability to apply general rules to specific problems to produce answers that make sense.
Top 10 Work Activities
Assisting and Caring for Others
94%
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Performing for or Working Directly with the Public
93%
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Getting Information
90%
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Persons Outside Organization
83%
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Coordinating the Work and Activities of Others
82%
Getting members of a group to work together to accomplish tasks.
Documenting/Recording Information
82%
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Interacting With Computers
79%
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Identifying Objects, Actions, and Events
78%
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Communicating with Supervisors, Peers, or Subordinates
77%
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Selling or Influencing Others
74%
Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Detailed Work Activities
Advise customers on technical or procedural issues.
Supervise employees.
Schedule activities or facility use.
Promote products, services, or programs.
Monitor organizational compliance with regulations.
Negotiate sales or lease agreements for products or services.
Resolve customer complaints or problems.
Implement organizational process or policy changes.
Develop operating strategies, plans, or procedures.
Direct facility maintenance or repair activities.
Prepare staff schedules or work assignments.
Develop organizational goals or objectives.
Communicate organizational policies and procedures.
Maintain operational records.
Prepare reports related to compliance matters.
Monitor performance of organizational members or partners.
Determine pricing or monetary policies.
Analyze data to inform operational decisions or activities.
Analyze financial records to improve efficiency.
Establish interpersonal business relationships to facilitate work activities.
Develop marketing plans or strategies.
Interview employees, customers, or others to collect information.
Hire personnel.
Analyze market research data.
Work Context
Telephone
How often do you have telephone conversations in this job?
Electronic Mail
How often do you use electronic mail in this job?
Coordinate or Lead Others
How important is it to coordinate or lead others in accomplishing work activities in this job?
Face-to-Face Discussions
How often do you have to have face-to-face discussions with individuals or teams in this job?
Deal With External Customers
How important is it to work with external customers or the public in this job?
Work With Work Group or Team
How important is it to work with others in a group or team in this job?
Indoors, Environmentally Controlled
How often does this job require working indoors in environmentally controlled conditions?
Structured versus Unstructured Work
To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
Contact With Others
How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Frequency of Decision Making
How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
Education
Interests
Enterprising
100%
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional
67%
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Social
62%
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Artistic
29%
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Investigative
29%
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Realistic
19%
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Top 10 Work Styles
Attention to Detail
98%
Job requires being careful about detail and thorough in completing work tasks.
Integrity
97%
Job requires being honest and ethical.
Dependability
95%
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Self Control
95%
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance
95%
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Concern for Others
92%
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Cooperation
88%
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Leadership
88%
Job requires a willingness to lead, take charge, and offer opinions and direction.
Adaptability/Flexibility
87%
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Persistence
86%
Job requires persistence in the face of obstacles.
Work Values
Relationships
91%
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Achievement
81%
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Independence
77%
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Recognition
72%
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Working Conditions
69%
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Support
39%
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
