Spa Managers
Overview
Demand
Core Tasks
Technology Skills
Tools Used
Top 10 Knowledge Required
Top 10 Skills
Top 10 Abilities
Top 10 Work Activities
Detailed Work Activities
Work Context
Education
Majors
Interests
Top 10 Work Styles
Work Values
Overview
Job Zone Three: Medium Preparation Needed
Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Education
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Examples
These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, court reporters, and medical assistants.
Plan, direct, or coordinate activities of a spa facility. Coordinate programs, schedule and direct staff, and oversee financial activities.
Demand
Core Tasks
Respond to customer inquiries or complaints.
Schedule guest appointments.
Maintain client databases.
Coordinate facility schedules to maximize usage and efficiency.
Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.
Perform accounting duties, such as recording daily cash flow, preparing bank deposits, or generating financial statements.
Plan or direct spa services and programs.
Assess employee performance and suggest ways to improve work.
Develop or implement marketing strategies.
Recruit, interview, or hire employees.
Sell products, services, or memberships.
Establish spa budgets and financial goals.
Inform staff of job responsibilities, performance expectations, client service standards, or corporate policies and guidelines.
Inventory products and order new supplies.
Train staff in the use or sale of products, programs, or activities.
Participate in continuing education classes to maintain current knowledge of industry.
Direct facility maintenance or repair.
Verify staff credentials, such as educational and certification requirements.
Check spa equipment to ensure proper functioning.
Schedule staff or supervise scheduling.
Develop staff service or retail goals and guide staff in goal achievement.
Technology Skills
Technology
Example
Hot Technology
Tools Used
Tool
Example
Top 10 Knowledge Required
Clerical
88%
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service
86%
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
84%
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language
79%
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Education and Training
74%
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Personnel and Human Resources
72%
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Sales and Marketing
69%
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Mathematics
68%
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Economics and Accounting
65%
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Psychology
57%
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Top 10 Skills
Coordination
80%
Adjusting actions in relation to others' actions.
Monitoring
80%
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Speaking
80%
Talking to others to convey information effectively.
Critical Thinking
78%
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Management of Personnel Resources
78%
Motivating, developing, and directing people as they work, identifying the best people for the job.
Service Orientation
78%
Actively looking for ways to help people.
Social Perceptiveness
78%
Being aware of others' reactions and understanding why they react as they do.
Active Listening
75%
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Judgment and Decision Making
75%
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Persuasion
75%
Persuading others to change their minds or behavior.
Top 10 Abilities
Oral Comprehension
80%
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
80%
The ability to communicate information and ideas in speaking so others will understand.
Problem Sensitivity
80%
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Deductive Reasoning
78%
The ability to apply general rules to specific problems to produce answers that make sense.
Speech Clarity
78%
The ability to speak clearly so others can understand you.
Speech Recognition
78%
The ability to identify and understand the speech of another person.
Inductive Reasoning
73%
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Written Comprehension
73%
The ability to read and understand information and ideas presented in writing.
Fluency of Ideas
70%
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Information Ordering
68%
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Top 10 Work Activities
Monitor Processes, Materials, or Surroundings
91%
Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Assisting and Caring for Others
89%
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Communicating with Supervisors, Peers, or Subordinates
88%
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships
88%
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Resolving Conflicts and Negotiating with Others
87%
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Coordinating the Work and Activities of Others
85%
Getting members of a group to work together to accomplish tasks.
Getting Information
85%
Observing, receiving, and otherwise obtaining information from all relevant sources.
Interacting With Computers
85%
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Developing and Building Teams
84%
Encouraging and building mutual trust, respect, and cooperation among team members.
Identifying Objects, Actions, and Events
84%
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Detailed Work Activities
Train service staff.
Develop plans for programs or services.
Evaluate employee performance.
Inspect equipment to ensure proper functioning.
Arrange facility schedules.
Supervise service workers.
Manage budgets for personal services operations.
Maintain supply or equipment inventories.
Order materials, supplies, or equipment.
Monitor operational quality or safety.
Maintain financial or account records.
Perform human resources activities.
Resolve customer complaints or problems.
Assign duties or work schedules to employees.
Verify patron or staff credentials.
Maintain client information or service records.
Maintain professional knowledge or certifications.
Schedule appointments.
Sell products or services.
Work Context
Contact With Others
How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Face-to-Face Discussions
How often do you have to have face-to-face discussions with individuals or teams in this job?
Telephone
How often do you have telephone conversations in this job?
Work With Work Group or Team
How important is it to work with others in a group or team in this job?
Indoors, Environmentally Controlled
How often does this job require working indoors in environmentally controlled conditions?
Deal With External Customers
How important is it to work with external customers or the public in this job?
Frequency of Decision Making
How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
Impact of Decisions on Co-workers or Company Results
What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?
Coordinate or Lead Others
How important is it to coordinate or lead others in accomplishing work activities in this job?
Electronic Mail
How often do you use electronic mail in this job?
Education
Majors based on the broader career Personal Service Managers, All Other
Major
Interests
Enterprising
100%
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional
72%
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Social
62%
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Realistic
48%
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Artistic
29%
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Investigative
15%
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Top 10 Work Styles
Dependability
95%
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Integrity
95%
Job requires being honest and ethical.
Cooperation
94%
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Concern for Others
91%
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Initiative
91%
Job requires a willingness to take on responsibilities and challenges.
Stress Tolerance
90%
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Attention to Detail
89%
Job requires being careful about detail and thorough in completing work tasks.
Self Control
89%
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Leadership
88%
Job requires a willingness to lead, take charge, and offer opinions and direction.
Persistence
85%
Job requires persistence in the face of obstacles.
Work Values
Independence
81%
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Relationships
77%
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Achievement
72%
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition
72%
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Working Conditions
65%
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Support
58%
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
