Loss Prevention Managers
Overview
Demand
Core Tasks
Technology Skills
Tools Used
Top 10 Knowledge Required
Top 10 Skills
Top 10 Abilities
Top 10 Work Activities
Detailed Work Activities
Work Context
Education
Majors
Interests
Top 10 Work Styles
Work Values
Overview
Job Zone Four: Considerable Preparation Needed
Experience
A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Education
Most of these occupations require a four-year bachelor's degree, but some do not.
Job Training
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Examples
Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, chemists, art directors, and cost estimators.
Plan and direct policies, procedures, or systems to prevent the loss of assets. Determine risk exposure or potential liability, and develop risk control measures.
Demand
Core Tasks
Coordinate or conduct internal investigations of problems such as employee theft and violations of corporate loss prevention policies.
Administer systems and programs to reduce loss, maintain inventory control, or increase safety.
Review loss prevention exception reports and cash discrepancies to ensure adherence to guidelines.
Train loss prevention staff, retail managers, or store employees on loss control and prevention measures.
Investigate or interview individuals suspected of shoplifting or internal theft.
Identify potential for loss and develop strategies to eliminate it.
Provide recommendations and solutions in crisis situations such as workplace violence, protests, and demonstrations.
Advise retail managers on compliance with applicable codes, laws, regulations, or standards.
Hire or supervise loss prevention staff.
Develop and maintain partnerships with federal, state, or local law enforcement agencies or members of the retail loss prevention community.
Maintain documentation of all loss prevention activity.
Perform or direct inventory investigations in response to shrink results outside of acceptable ranges.
Assess security needs across locations to ensure proper deployment of loss prevention resources, such as staff and technology.
Monitor compliance to operational, safety, or inventory control procedures, including physical security standards.
Verify correct use and maintenance of physical security systems, such as closed-circuit television, merchandise tags, and burglar alarms.
Analyze retail data to identify current or emerging trends in theft or fraud.
Visit stores to ensure compliance with company policies and procedures.
Collaborate with law enforcement to investigate and solve external theft or fraud cases.
Direct loss prevention audit programs including target store audits, maintenance audits, safety audits, or electronic article surveillance (EAS) audits.
Coordinate theft and fraud investigations involving career criminals or organized group activities.
Supervise surveillance, detection, or criminal processing related to theft and criminal cases.
Perform cash audits and deposit investigations to fully account for store cash.
Recommend improvements in loss prevention programs, staffing, scheduling, or training.
Direct installation of covert surveillance equipment, such as security cameras.
Monitor and review paperwork procedures and systems to prevent error-related shortages.
Advise retail establishments on development of loss-investigation procedures.
Maintain databases such as bad check logs, reports on multiple offenders, and alarm activation lists.
Technology Skills
Technology
Example
Hot Technology
Tools Used
Tool
Example
Top 10 Knowledge Required
Public Safety and Security
83%
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Law and Government
79%
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Administration and Management
77%
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language
76%
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Education and Training
75%
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Customer and Personal Service
71%
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Psychology
70%
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Computers and Electronics
69%
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Personnel and Human Resources
69%
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Mathematics
65%
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Top 10 Skills
Active Listening
80%
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension
80%
Understanding written sentences and paragraphs in work related documents.
Speaking
80%
Talking to others to convey information effectively.
Complex Problem Solving
78%
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Critical Thinking
78%
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Instructing
78%
Teaching others how to do something.
Judgment and Decision Making
78%
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring
78%
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Time Management
78%
Managing one's own time and the time of others.
Active Learning
75%
Understanding the implications of new information for both current and future problem-solving and decision-making.
Top 10 Abilities
Oral Expression
83%
The ability to communicate information and ideas in speaking so others will understand.
Problem Sensitivity
83%
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Near Vision
80%
The ability to see details at close range (within a few feet of the observer).
Oral Comprehension
80%
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Deductive Reasoning
78%
The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
78%
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Written Comprehension
78%
The ability to read and understand information and ideas presented in writing.
Written Expression
78%
The ability to communicate information and ideas in writing so others will understand.
Speech Clarity
75%
The ability to speak clearly so others can understand you.
Speech Recognition
75%
The ability to identify and understand the speech of another person.
Top 10 Work Activities
Getting Information
92%
Observing, receiving, and otherwise obtaining information from all relevant sources.
Making Decisions and Solving Problems
92%
Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Supervisors, Peers, or Subordinates
89%
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships
89%
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Identifying Objects, Actions, and Events
87%
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Documenting/Recording Information
86%
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Training and Teaching Others
85%
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Interacting With Computers
84%
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Evaluating Information to Determine Compliance with Standards
82%
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Organizing, Planning, and Prioritizing Work
81%
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Detailed Work Activities
Examine financial records to ensure compliance with policies or regulations.
Monitor flow of cash or other resources.
Develop emergency response plans or procedures.
Monitor organizational procedures to ensure proper functioning.
Develop computer or information systems.
Interview employees, customers, or others to collect information.
Manage organizational security activities.
Advise others on business or operational matters.
Determine operational compliance with regulations or standards.
Inspect condition or functioning of facilities or equipment.
Conduct employee training programs.
Recommend organizational process or policy changes.
Conduct financial or regulatory audits.
Supervise employees.
Hire personnel.
Maintain operational records.
Establish interpersonal business relationships to facilitate work activities.
Communicate with government agencies.
Determine resource needs.
Analyze forecasting data to improve business decisions.
Advise others on legal or regulatory compliance matters.
Monitor organizational compliance with regulations.
Analyze risks to minimize losses or damages.
Develop operating strategies, plans, or procedures.
Work Context
Electronic Mail
How often do you use electronic mail in this job?
Indoors, Environmentally Controlled
How often does this job require working indoors in environmentally controlled conditions?
Contact With Others
How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Telephone
How often do you have telephone conversations in this job?
Responsible for Others' Health and Safety
How much responsibility is there for the health and safety of others in this job?
Face-to-Face Discussions
How often do you have to have face-to-face discussions with individuals or teams in this job?
Work With Work Group or Team
How important is it to work with others in a group or team in this job?
Freedom to Make Decisions
How much decision making freedom, without supervision, does the job offer?
Frequency of Decision Making
How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
Impact of Decisions on Co-workers or Company Results
What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?
Education
Majors based on the broader career Managers, All Other
Major
Interests
Enterprising
100%
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional
86%
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Realistic
53%
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Social
39%
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Investigative
29%
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Artistic
15%
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Top 10 Work Styles
Integrity
99%
Job requires being honest and ethical.
Dependability
94%
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Leadership
93%
Job requires a willingness to lead, take charge, and offer opinions and direction.
Self Control
93%
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Attention to Detail
89%
Job requires being careful about detail and thorough in completing work tasks.
Initiative
89%
Job requires a willingness to take on responsibilities and challenges.
Stress Tolerance
89%
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Adaptability/Flexibility
88%
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Cooperation
85%
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Achievement/Effort
83%
Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Work Values
Achievement
72%
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Independence
72%
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Relationships
72%
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Working Conditions
62%
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Recognition
58%
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Support
58%
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
