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>Computer, Automated Teller, and Office Machine Repairers
Computer, Automated Teller, and Office Machine Repairers
Overview
Salary
Demand
Core Tasks
Technology Skills
Tools Used
Top 10 Knowledge Required
Top 10 Skills
Top 10 Abilities
Top 10 Work Activities
Detailed Work Activities
Work Context
Education
Majors
Interests
Top 10 Work Styles
Work Values
Related Careers
Overview
Job Zone Three: Medium Preparation Needed
Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Education
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Examples
These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, court reporters, and medical assistants.
Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.
Salary Salary
Salary at 10th Percentile: $27K
Salary at 25th Percentile: $32K
Median Salary: $41K
Salary at 75th Percentile: $52K
Salary at 90th Percentile: $64K
Demand
Core Tasks
Reassemble machines after making repairs or replacing parts.
Converse with customers to determine details of equipment problems.
Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
Advise customers concerning equipment operation, maintenance, or programming.
Align, adjust, or calibrate equipment according to specifications.
Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.
Maintain parts inventories and order any additional parts needed for repairs.
Operate machines to test functioning of parts or mechanisms.
Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
Travel to customers' stores or offices to service machines or to provide emergency repair service.
Clean, oil, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns.
Complete repair bills, shop records, time cards, or expense reports.
Maintain records of equipment maintenance work or repairs.
Test new systems to ensure that they are in working order.
Install and configure new equipment, including operating software or peripheral equipment.
Analyze equipment performance records to assess equipment functioning.
Read specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments.
Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.
Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
Assemble machines according to specifications, using hand or power tools and measuring devices.
Enter information into computers to copy programs from one electronic component to another or to draw, modify, or store schematics.
Lay cable and hook up electrical connections between machines, power sources, and phone lines.
Calibrate testing instruments.
Fill machines with toners, inks, or other duplicating fluids.
Train new repairers.
Technology Skills
Technology
Example
Hot Technology
Tools Used
Tool
Example
Top 10 Knowledge Required
Computers and Electronics
87%
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service
81%
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mechanical
73%
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Engineering and Technology
62%
Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
English Language
61%
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Education and Training
48%
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Transportation
48%
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Telecommunications
47%
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Production and Processing
41%
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Mathematics
40%
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Top 10 Skills
Active Listening
73%
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Repairing
73%
Repairing machines or systems using the needed tools.
Critical Thinking
70%
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Complex Problem Solving
68%
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Troubleshooting
68%
Determining causes of operating errors and deciding what to do about it.
Equipment Maintenance
65%
Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Equipment Selection
65%
Determining the kind of tools and equipment needed to do a job.
Quality Control Analysis
65%
Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Speaking
65%
Talking to others to convey information effectively.
Time Management
65%
Managing one's own time and the time of others.
Top 10 Abilities
Near Vision
78%
The ability to see details at close range (within a few feet of the observer).
Oral Comprehension
75%
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
73%
The ability to communicate information and ideas in speaking so others will understand.
Problem Sensitivity
73%
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Finger Dexterity
70%
The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Speech Clarity
70%
The ability to speak clearly so others can understand you.
Speech Recognition
70%
The ability to identify and understand the speech of another person.
Written Comprehension
70%
The ability to read and understand information and ideas presented in writing.
Information Ordering
68%
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Visualization
68%
The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Top 10 Work Activities
Repairing and Maintaining Electronic Equipment
93%
Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Making Decisions and Solving Problems
88%
Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Persons Outside Organization
86%
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Interacting With Computers
83%
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Inspecting Equipment, Structures, or Material
80%
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Getting Information
79%
Observing, receiving, and otherwise obtaining information from all relevant sources.
Repairing and Maintaining Mechanical Equipment
78%
Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
Updating and Using Relevant Knowledge
77%
Keeping up-to-date technically and applying new knowledge to your job.
Identifying Objects, Actions, and Events
69%
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Operating Vehicles, Mechanized Devices, or Equipment
69%
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
Detailed Work Activities
Reassemble equipment after repair.
Confer with customers or users to assess problems.
Disassemble equipment to inspect for deficiencies.
Train customers in the use of products.
Calibrate equipment to specifications.
Align equipment or machinery.
Adjust equipment to ensure optimal performance.
Replace worn, damaged, or defective mechanical parts.
Repair worn, damaged, or defective mechanical parts.
Travel to work sites to perform installation, repair or maintenance work.
Maintain inventories of materials, equipment, or products.
Order materials, supplies, or equipment.
Test mechanical equipment to ensure proper functioning.
Install programs onto computer or computer-controlled equipment.
Clean equipment, parts, or tools to repair or maintain them in good working order.
Lubricate equipment to allow proper functioning.
Maintain repair or maintenance records.
Test mechanical systems to ensure proper functioning.
Document operational activities.
Analyze test or performance data to assess equipment operation.
Read technical information needed to perform maintenance or repairs.
Install electrical components, equipment, or systems.
Test electrical circuits or components for proper functioning.
Assemble mechanical components or machine parts.
Lay cables to connect equipment.
Connect electrical components or equipment.
Enter codes or other information into computers.
Maintain work equipment or machinery.
Train others in operational procedures.
Work Context
Telephone
How often do you have telephone conversations in this job?
Electronic Mail
How often do you use electronic mail in this job?
Face-to-Face Discussions
How often do you have to have face-to-face discussions with individuals or teams in this job?
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls
How much does this job require using your hands to handle, control, or feel objects, tools or controls?
Indoors, Environmentally Controlled
How often does this job require working indoors in environmentally controlled conditions?
Time Pressure
How often does this job require the worker to meet strict deadlines?
Frequency of Decision Making
How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
Deal With External Customers
How important is it to work with external customers or the public in this job?
Freedom to Make Decisions
How much decision making freedom, without supervision, does the job offer?
Importance of Repeating Same Tasks
How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
Education
Interests
Realistic
100%
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Conventional
72%
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Investigative
67%
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Enterprising
39%
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Social
29%
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Artistic
19%
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Top 10 Work Styles
Attention to Detail
90%
Job requires being careful about detail and thorough in completing work tasks.
Analytical Thinking
86%
Job requires analyzing information and using logic to address work-related issues and problems.
Independence
83%
Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Dependability
82%
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Persistence
82%
Job requires persistence in the face of obstacles.
Initiative
77%
Job requires a willingness to take on responsibilities and challenges.
Adaptability/Flexibility
76%
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Integrity
75%
Job requires being honest and ethical.
Achievement/Effort
73%
Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Self Control
73%
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Work Values
Support
62%
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Independence
58%
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Working Conditions
55%
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Achievement
48%
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Relationships
48%
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Recognition
39%
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
