Entertainment and Recreation Managers, Except Gambling

Overview

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Job Zone Four: Considerable Preparation Needed
Experience

A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

Education

Most of these occupations require a four-year bachelor's degree, but some do not.

Job Training

Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

Examples

Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, conservation scientists, art directors, and cost estimators.

Plan, direct, or coordinate entertainment and recreational activities and operations of a recreational facility, including cruise ships and parks.

Demand

Career Demand by State Career Demand by State Legend

Core Tasks

  • Plan, organize, or lead group activities for customers, such as exercise routines, athletic events, or arts and crafts.
  • Plan programs of events or schedules of activities.
  • Talk to coworkers using electronic devices, such as computers and radios.
  • Write budgets to plan recreational activities or programs.
  • Calculate and record department expenses and revenue.
  • Interview and hire associates to fill staff vacancies.
  • Explain rules and regulations of facilities and entertainment attractions to customers.
  • Talk to customers to convey information about events or activities.
  • Administer first aid in emergency situations.
  • Assign tasks and work hours to staff.
  • Inspect equipment, such as rides, games, and vehicles, to detect wear and damage.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Store and retrieve equipment, such as vehicles, radios, and ride components.
  • Train workers in company procedures or policy.
  • Clean equipment and areas of amusement park, cruise ship, or other recreational facility.
  • Write and present strategies for recreational facility programming using customer or employee data.
  • Operate, drive, or explain the use of mechanical equipment in amusement parks, cruise ships, or other recreational facilities.

Technology Skills

Technology
Example
Hot Technology
Accounting software
Intuit QuickBooks
Analytical or scientific software
SAS
Business intelligence and data analysis software
Qlik Tech QlikView
Cloud-based data access and sharing software
Slack
Computer based training software
Blackboard software
Customer relationship management CRM software
Salesforce software
Data base reporting software
SAP Crystal Reports
Data base user interface and query software
Microsoft Access
Desktop communications software
Eko
Development environment software
Microsoft Visual Basic for Applications VBA
Document management software
Adobe Acrobat
Electronic mail software
Microsoft Outlook
Enterprise resource planning ERP software
SAP software
Human resources software
Oracle Taleo
Instant messaging software
Blink
Network conferencing software
LogMeIn GoToWebinar
Office suite software
Microsoft Office software
Operating system software
Linux
Presentation software
Microsoft PowerPoint
Process mapping and design software
Microsoft Visio
Project management software
Microsoft Project
Sales and marketing software
HubSpot software
Spreadsheet software
Microsoft Excel
Video conferencing software
Cisco Webex
Video creation and editing software
Loom
Web page creation and editing software
Facebook
Word processing software
Google Docs

Top 10 Knowledge Required

Customer and Personal Service
91%
Importance

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Education and Training
86%
Importance

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

English Language
78%
Importance

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Administration and Management
74%
Importance

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Computers and Electronics
72%
Importance

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Personnel and Human Resources
69%
Importance

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Public Safety and Security
69%
Importance

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Administrative
67%
Importance

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Mathematics
65%
Importance

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Sociology and Anthropology
64%
Importance

Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.

Top 10 Skills

Active Listening
78%
Importance

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking
78%
Importance

Talking to others to convey information effectively.

Coordination
75%
Importance

Adjusting actions in relation to others' actions.

Critical Thinking
75%
Importance

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Reading Comprehension
75%
Importance

Understanding written sentences and paragraphs in work-related documents.

Service Orientation
75%
Importance

Actively looking for ways to help people.

Social Perceptiveness
75%
Importance

Being aware of others' reactions and understanding why they react as they do.

Judgment and Decision Making
73%
Importance

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Writing
73%
Importance

Communicating effectively in writing as appropriate for the needs of the audience.

Instructing
70%
Importance

Teaching others how to do something.

Top 10 Abilities

Oral Expression
83%
Importance

The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension
80%
Importance

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Speech Recognition
78%
Importance

The ability to identify and understand the speech of another person.

Speech Clarity
75%
Importance

The ability to speak clearly so others can understand you.

Written Expression
75%
Importance

The ability to communicate information and ideas in writing so others will understand.

Problem Sensitivity
73%
Importance

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

Written Comprehension
73%
Importance

The ability to read and understand information and ideas presented in writing.

Deductive Reasoning
70%
Importance

The ability to apply general rules to specific problems to produce answers that make sense.

Fluency of Ideas
70%
Importance

The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

Inductive Reasoning
70%
Importance

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Top 10 Work Activities

Communicating with Supervisors, Peers, or Subordinates
94%
Importance

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Establishing and Maintaining Interpersonal Relationships
93%
Importance

Developing constructive and cooperative working relationships with others, and maintaining them over time.

Making Decisions and Solving Problems
92%
Importance

Analyzing information and evaluating results to choose the best solution and solve problems.

Thinking Creatively
92%
Importance

Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.

Getting Information
89%
Importance

Observing, receiving, and otherwise obtaining information from all relevant sources.

Communicating with People Outside the Organization
88%
Importance

Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.

Organizing, Planning, and Prioritizing Work
88%
Importance

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Guiding, Directing, and Motivating Subordinates
87%
Importance

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Interpreting the Meaning of Information for Others
87%
Importance

Translating or explaining what information means and how it can be used.

Training and Teaching Others
87%
Importance

Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Detailed Work Activities

  • Plan community programs or activities for the general public.
  • Lead classes or community events.
  • Plan conferences, programs, or special events.
  • Exchange information with colleagues.
  • Prepare financial documents, reports, or budgets.
  • Conduct eligibility or selection interviews.
  • Hire personnel.
  • Reconcile records of sales or other financial transactions.
  • Provide attraction or event information to patrons.
  • Explain regulations, policies, or procedures.
  • Apply bandages, dressings, or splints.
  • Assign duties or work schedules to employees.
  • Resolve customer complaints or problems.
  • Maintain supply or equipment inventories.
  • Train service staff.
  • Develop organizational policies or programs.
  • Confer with personnel to coordinate business operations.
  • Inspect condition or functioning of facilities or equipment.
  • Clean equipment or supplies.
  • Clean facilities or sites.
  • Operate vehicles or material-moving equipment.
  • Explain use of products or services.

Education

Interests

Enterprising
84%
Importance

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

Conventional
69%
Importance

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

Realistic
59%
Importance

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Social
51%
Importance

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

Investigative
30%
Importance

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Artistic
27%
Importance

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Colleges

SAGE Scholars Member Schools that offer majors leading to this career.

Ashland University
Ashland OH
Coker University
Hartsville SC
Gwynedd Mercy University
Gwynedd Valley PA
Manor College
Jenkintown PA
Midland University
Fremont NE
Stillman College
Tuscaloosa AL
University of Indianapolis
Indianapolis IN

Check out the College Search to see the full list of schools with majors for this career.