Network and Computer Systems Administrators

Overview

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Job Zone Four: Considerable Preparation Needed
Experience

A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

Education

Most of these occupations require a four-year bachelor's degree, but some do not.

Job Training

Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

Examples

Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, conservation scientists, art directors, and cost estimators.

Install, configure, and maintain an organization's local area network (LAN), wide area network (WAN), data communications network, operating systems, and physical and virtual servers. Perform system monitoring and verify the integrity and availability of hardware, network, and server resources and systems. Review system and application logs and verify completion of scheduled jobs, including system backups. Analyze network and server resource consumption and control user access. Install and upgrade software and maintain software licenses. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software.

Yearly Salary

High: $134K
Median: $84K
Low: $52K

Demand

Career Demand by State Career Demand by State Legend

Core Tasks

  • Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
  • Perform data backups and disaster recovery operations.
  • Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
  • Configure, monitor, and maintain email applications or virus protection software.
  • Operate master consoles to monitor the performance of computer systems and networks and to coordinate computer network access and use.
  • Monitor network performance to determine whether adjustments are needed and where changes will be needed in the future.
  • Plan, coordinate, and implement network security measures to protect data, software, and hardware.
  • Analyze equipment performance records to determine the need for repair or replacement.
  • Confer with network users about solutions to existing system problems.
  • Design, configure, and test computer hardware, networking software and operating system software.
  • Implement and provide technical support for voice services and equipment, such as private branch exchange, voice mail system, and telecom system.
  • Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes.
  • Perform routine network startup and shutdown procedures, and maintain control records.
  • Load computer tapes and disks, and install software and printer paper or forms.
  • Train people in computer system use.
  • Maintain logs related to network functions, as well as maintenance and repair records.
  • Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements.
  • Coordinate with vendors and with company personnel to facilitate purchases.
  • Maintain an inventory of parts for emergency repairs.
  • Research new technologies by attending seminars, reading trade articles, or taking classes, and implement or recommend the implementation of new technologies.

Technology Skills

Technology
Example
Hot Technology
Access software
Remote desktop control software
Administration software
Simple network management protocol SNMP software
Analytical or scientific software
SAS
Application server software
Red Hat OpenShift
Authentication server software
Password management software
Backup or archival software
Veritas NetBackup
Business intelligence and data analysis software
Tableau
Cloud-based management software
Splunk Enterprise
Cloud-based protection or security software
SolarWinds
Clustering software
VMware
Communications server software
IBM Domino
Compiler and decompiler software
Command interpreters
Computer aided design CAD software
Dassault Systemes CATIA
Computer based training software
Moodle
Computer imaging software
Symantec Ghost Solution Suite
Configuration management software
Puppet
Content workflow software
Atlassian JIRA
Customer relationship management CRM software
Blackbaud The Raiser's Edge
Data base management system software
Teradata Database
Data base reporting software
Microsoft SQL Server Reporting Services SSRS
Data base user interface and query software
Transact-SQL
Desktop communications software
Skype
Desktop publishing software
Microsoft Publisher
Development environment software
Ruby
Document management software
Microsoft SharePoint
Electronic mail software
Microsoft Outlook
Enterprise application integration software
Microsoft SQL Server Integration Services SSIS
Enterprise resource planning ERP software
SAP software
Enterprise system management software
IBM Power Systems software
Expert system software
Ansible software
File versioning software
Git
Financial analysis software
Oracle E-Business Suite Financials
Gateway software
Microsoft Windows Terminal Services Access Manager
Geographic information system
ESRI ArcGIS software
Graphical user interface development software
TKSoftware RCM software
Helpdesk or call center software
Help desk software
Human resources software
Oracle Taleo
Industrial control software
Supervisory control and data acquisition SCADA software
Internet directory services software
Microsoft Active Directory
Internet protocol IP multimedia subsystem software
Voice over internet protocol VoIP system software
Medical software
Epic Systems
Metadata management software
Quest Erwin Data Modeler
Network monitoring software
Zabbix
Network operating system enhancement software
Operating system process control software
Network security and virtual private network VPN equipment software
Virtual private networking VPN software
Network security or virtual private network VPN management software
Virtual local area network management software
Object or component oriented development software
Swift
Object oriented data base management software
PostgreSQL
Office suite software
Microsoft Office software
Operating system software
UNIX Shell
Optical network management software
Optical network management software
Pattern design software
Diagramming software
Platform interconnectivity software
Virtual network computing VNC software
Portal server software
Apache HTTP Server
Presentation software
Microsoft PowerPoint
Process mapping and design software
Microsoft Visio
Program testing software
Hewlett Packard LoadRunner
Project management software
Oracle Primavera Enterprise Project Portfolio Management
Requirements analysis and system architecture software
Requirements management software
Sales and marketing software
Marketo Marketing Automation
Spreadsheet software
Microsoft Excel
Storage networking software
Amazon Simple Storage Service S3
Switch or router software
Border Gateway Protocol BGP
Transaction security and virus protection software
Root kit detection software
Transaction server software
Customer information control system CICS
Video conferencing software
Cisco Webex
Web page creation and editing software
Google Sites
Web platform development software
PHP

Tools Used

Tool
Example
Components for information technology or broadcasting or telecommunications
Redundant array of independent disks RAID systems
Computer Equipment and Accessories
Mainframe computers
Data Voice or Multimedia Network Equipment or Platforms and Accessories
Network switches
Electrical wire and cable and harness
Cable verifiers
Hand tools
Computer tool kits
Measuring and observing and testing instruments
Communications analyzers

Top 10 Knowledge Required

Computers and Electronics
99%
Importance

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

English Language
77%
Importance

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Customer and Personal Service
73%
Importance

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Engineering and Technology
72%
Importance

Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

Telecommunications
65%
Importance

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Mathematics
64%
Importance

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Administrative
63%
Importance

Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.

Administration and Management
60%
Importance

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Education and Training
57%
Importance

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Communications and Media
56%
Importance

Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Top 10 Skills

Critical Thinking
78%
Importance

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Judgment and Decision Making
78%
Importance

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Reading Comprehension
78%
Importance

Understanding written sentences and paragraphs in work-related documents.

Systems Analysis
78%
Importance

Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.

Active Listening
75%
Importance

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Complex Problem Solving
75%
Importance

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Monitoring
75%
Importance

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Systems Evaluation
75%
Importance

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Troubleshooting
75%
Importance

Determining causes of operating errors and deciding what to do about it.

Programming
73%
Importance

Writing computer programs for various purposes.

Top 10 Abilities

Problem Sensitivity
80%
Importance

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

Information Ordering
78%
Importance

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Written Comprehension
78%
Importance

The ability to read and understand information and ideas presented in writing.

Deductive Reasoning
75%
Importance

The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning
75%
Importance

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Oral Expression
75%
Importance

The ability to communicate information and ideas in speaking so others will understand.

Near Vision
73%
Importance

The ability to see details at close range (within a few feet of the observer).

Oral Comprehension
70%
Importance

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Speech Recognition
68%
Importance

The ability to identify and understand the speech of another person.

Category Flexibility
65%
Importance

The ability to generate or use different sets of rules for combining or grouping things in different ways.

Top 10 Work Activities

Working with Computers
98%
Importance

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Making Decisions and Solving Problems
86%
Importance

Analyzing information and evaluating results to choose the best solution and solve problems.

Updating and Using Relevant Knowledge
85%
Importance

Keeping up-to-date technically and applying new knowledge to your job.

Getting Information
84%
Importance

Observing, receiving, and otherwise obtaining information from all relevant sources.

Organizing, Planning, and Prioritizing Work
82%
Importance

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Identifying Objects, Actions, and Events
81%
Importance

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Processing Information
76%
Importance

Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.

Communicating with Supervisors, Peers, or Subordinates
75%
Importance

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Repairing and Maintaining Electronic Equipment
75%
Importance

Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.

Interpreting the Meaning of Information for Others
74%
Importance

Translating or explaining what information means and how it can be used.

Detailed Work Activities

  • Maintain computer networks to enhance performance and user access.
  • Implement security measures for computer or information systems.
  • Create electronic data backup to prevent loss of information.
  • Resolve computer network problems.
  • Troubleshoot issues with computer applications or systems.
  • Resolve computer software problems.
  • Monitor the performance of computer networks.
  • Develop computer or information security policies or procedures.
  • Analyze data to identify or resolve operational problems.
  • Collaborate with others to resolve information technology issues.
  • Provide technical support for computer network issues.
  • Analyze project data to determine specifications or requirements.
  • Identify information technology project resource requirements.
  • Recommend changes to improve computer or information systems.
  • Test computer hardware performance.
  • Test software performance.
  • Design integrated computer systems.
  • Document operational activities.
  • Install computer hardware.
  • Train others in computer interface or software use.
  • Document network-related activities or tasks.
  • Collect data about customer needs.
  • Coordinate resource procurement activities.
  • Maintain the inventory of equipment.
  • Conduct research to gain information about products or processes.
  • Update knowledge about emerging industry or technology trends.

Education

Interests

Conventional
89%
Importance

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

Realistic
60%
Importance

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Investigative
58%
Importance

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Enterprising
50%
Importance

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

Social
32%
Importance

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

Artistic
15%
Importance

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Work Values

Working Conditions
79%
Importance

Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Support
77%
Importance

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Achievement
67%
Importance

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Recognition
67%
Importance

Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Independence
62%
Importance

Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Relationships
58%
Importance

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Colleges

SAGE Scholars Member Schools that offer majors leading to this career.

Allegheny College
Meadville PA
Alvernia University
Reading PA
Lewis University
Romeoville IL
Muskingum University
New Concord OH
Point University
West Point GA

Check out the College Search to see the full list of schools with majors for this career.