Concierges
Overview
SaveJob Zone Two: Some Preparation Needed
Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education
These occupations usually require a high school diploma.
Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Examples
These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, tellers, and dental laboratory technicians.
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Yearly Salary
| High: | $52K |
| Median: | $32K |
| Low: | $23K |
Demand
Core Tasks
- Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
- Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
- Provide directions to guests.
- Order flowers for guests.
- Make travel arrangements for sightseeing or other tours.
- Pick up and deliver items or run errands for guests.
- Plan special events, parties, or meetings, which may include booking musicians or celebrities.
- Arrange childcare services for guests.
- Book airline or train tickets, reserve rental cars, or arrange shuttle service for guests.
- Provide food and beverage services to guests.
- Assist guests with special needs by providing equipment such as wheelchairs.
- Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
- Clean and tidy hotel lounge.
- Receive, store, or deliver luggage or mail.
- Perform office duties on a temporary basis when needed.
- Arrange for the replacement of items lost by travelers.
- Provide business services for guests, such as sending or receiving faxes or shipping packages.
- Arrange for interpreters or translators when patrons require such services.
Technology Skills
Technology
Example
Hot Technology
Tools Used
Tool
Example
Top 10 Knowledge Required
Customer and Personal Service
95%
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
89%
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Administrative
66%
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Transportation
63%
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Administration and Management
59%
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Computers and Electronics
58%
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Public Safety and Security
57%
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Sales and Marketing
54%
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Communications and Media
53%
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Psychology
53%
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Top 10 Skills
Active Listening
80%
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation
80%
Actively looking for ways to help people.
Social Perceptiveness
80%
Being aware of others' reactions and understanding why they react as they do.
Speaking
80%
Talking to others to convey information effectively.
Coordination
70%
Adjusting actions in relation to others' actions.
Critical Thinking
60%
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Judgment and Decision Making
60%
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring
60%
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Persuasion
60%
Persuading others to change their minds or behavior.
Reading Comprehension
60%
Understanding written sentences and paragraphs in work-related documents.
Top 10 Abilities
Oral Comprehension
83%
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
83%
The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
78%
The ability to speak clearly so others can understand you.
Speech Recognition
78%
The ability to identify and understand the speech of another person.
Deductive Reasoning
70%
The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity
70%
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Information Ordering
63%
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Fluency of Ideas
60%
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Inductive Reasoning
60%
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Near Vision
60%
The ability to see details at close range (within a few feet of the observer).
Top 10 Work Activities
Getting Information
92%
Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships
87%
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Communicating with People Outside the Organization
84%
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Performing for or Working Directly with the Public
84%
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Making Decisions and Solving Problems
82%
Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Supervisors, Peers, or Subordinates
79%
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Updating and Using Relevant Knowledge
79%
Keeping up-to-date technically and applying new knowledge to your job.
Assisting and Caring for Others
78%
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Thinking Creatively
78%
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Organizing, Planning, and Prioritizing Work
77%
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Detailed Work Activities
- Provide attraction or event information to patrons.
- Arrange services or reservations for patrons.
- Provide patrons with directions to locales or attractions.
- Arrange delivery of goods or services.
- Order materials, supplies, or equipment.
- Deliver items.
- Organize recreational activities or events.
- Provide customer service to clients or users.
- Provide customers with general information or assistance.
- Assist individuals with special needs.
- Handle luggage or other possessions for patrons.
- Perform administrative or clerical tasks.
- Sell products or services.
- Clean facilities or work areas.
Education
Interests
Social
77%
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Enterprising
67%
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
Conventional
64%
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
Realistic
38%
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
Artistic
32%
Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.
Investigative
15%
Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.
Work Values
Relationships
86%
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Independence
62%
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Achievement
53%
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Support
53%
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Working Conditions
48%
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Recognition
39%
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.