Baggage Porters and Bellhops
Overview
Salary
Demand
Core Tasks
Technology Skills
Tools Used
Top 10 Knowledge Required
Top 10 Skills
Top 10 Abilities
Top 10 Work Activities
Detailed Work Activities
Work Context
Education
Interests
Top 10 Work Styles
Work Values
Related Careers
Overview
Job Zone Two: Some Preparation Needed
Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education
These occupations usually require a high school diploma.
Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Examples
These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
Handle baggage for travelers at transportation terminals or for guests at hotels or similar establishments.
Salary Salary
Salary at 10th Percentile: $19K
Salary at 25th Percentile: $22K
Median Salary: $27K
Salary at 75th Percentile: $32K
Salary at 90th Percentile: $40K
Demand
Core Tasks
Greet incoming guests and escort them to their rooms.
Receive and mark baggage by completing and attaching claim checks.
Transport guests about premises and local areas, or arrange for transportation.
Maintain clean lobbies or entrance areas for travelers or guests.
Supply guests or travelers with directions, travel information, and other information, such as available services and points of interest.
Transfer luggage, trunks, and packages to and from rooms, loading areas, vehicles, or transportation terminals, by hand or using baggage carts.
Explain the operation of room features, such as locks, ventilation systems, and televisions.
Assist physically challenged travelers and other guests with special needs.
Deliver messages and room service orders, and run errands for guests.
Act as part of the security team at transportation terminals, hotels, or similar establishments.
Pick up and return items for laundry and valet service.
Compute and complete charge slips for services rendered and maintain records.
Page guests in hotel lobbies, dining rooms, or other areas.
Set up conference rooms, display tables, racks, or shelves, and arrange merchandise displays for sales personnel.
Inspect guests' rooms to ensure that they are adequately stocked, orderly, and comfortable.
Complete baggage insurance forms.
Arrange for shipments of baggage, express mail, and parcels by providing weighing and billing services.
Technology Skills
Technology
Example
Hot Technology
Tools Used
Tool
Example
Top 10 Knowledge Required
Customer and Personal Service
92%
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
74%
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security
69%
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Transportation
68%
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Sales and Marketing
56%
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Computers and Electronics
54%
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Education and Training
54%
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Telecommunications
51%
Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Mathematics
49%
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Clerical
48%
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Top 10 Skills
Service Orientation
75%
Actively looking for ways to help people.
Active Listening
73%
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
73%
Talking to others to convey information effectively.
Coordination
60%
Adjusting actions in relation to others' actions.
Critical Thinking
60%
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Complex Problem Solving
58%
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Monitoring
58%
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension
58%
Understanding written sentences and paragraphs in work related documents.
Social Perceptiveness
58%
Being aware of others' reactions and understanding why they react as they do.
Time Management
58%
Managing one's own time and the time of others.
Top 10 Abilities
Oral Comprehension
75%
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
75%
The ability to communicate information and ideas in speaking so others will understand.
Trunk Strength
75%
The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without 'giving out' or fatiguing.
Speech Recognition
70%
The ability to identify and understand the speech of another person.
Static Strength
70%
The ability to exert maximum muscle force to lift, push, pull, or carry objects.
Multilimb Coordination
65%
The ability to coordinate two or more limbs (for example, two arms, two legs, or one leg and one arm) while sitting, standing, or lying down. It does not involve performing the activities while the whole body is in motion.
Speech Clarity
63%
The ability to speak clearly so others can understand you.
Extent Flexibility
60%
The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Near Vision
60%
The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
60%
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Top 10 Work Activities
Performing for or Working Directly with the Public
94%
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Handling and Moving Objects
87%
Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Operating Vehicles, Mechanized Devices, or Equipment
86%
Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.
Getting Information
85%
Observing, receiving, and otherwise obtaining information from all relevant sources.
Assisting and Caring for Others
82%
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Inspecting Equipment, Structures, or Material
81%
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Identifying Objects, Actions, and Events
80%
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Communicating with Supervisors, Peers, or Subordinates
78%
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Performing General Physical Activities
78%
Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
Communicating with Persons Outside Organization
76%
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Detailed Work Activities
Handle luggage or other possessions for patrons.
Provide escort or transportation.
Greet customers, patrons, or visitors.
Clean facilities or work areas.
Provide attraction or event information to patrons.
Provide patrons with directions to locales or attractions.
Explain regulations, policies, or procedures.
Assist individuals with special needs.
Deliver items.
Monitor patron activities to identify problems or potential problems.
Maintain financial or account records.
Provide notifications to customers or patrons.
Arrange items for use or display.
Inspect facilities.
Prepare administrative documents.
Arrange services or reservations for patrons.
Work Context
Indoors, Environmentally Controlled
How often does this job require working indoors in environmentally controlled conditions?
Outdoors, Exposed to Weather
How often does this job require working outdoors, exposed to all weather conditions?
In an Enclosed Vehicle or Equipment
How often does this job require working in a closed vehicle or equipment (e.g., car)?
Telephone
How often do you have telephone conversations in this job?
Contact With Others
How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Frequency of Decision Making
How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
Face-to-Face Discussions
How often do you have to have face-to-face discussions with individuals or teams in this job?
Spend Time Standing
How much does this job require standing?
Work With Work Group or Team
How important is it to work with others in a group or team in this job?
Outdoors, Under Cover
How often does this job require working outdoors, under cover (e.g., structure with roof but no walls)?
Education
Interests
Realistic
100%
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Conventional
62%
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Social
48%
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Enterprising
43%
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Artistic
15%
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Investigative
15%
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Top 10 Work Styles
Dependability
88%
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail
85%
Job requires being careful about detail and thorough in completing work tasks.
Integrity
85%
Job requires being honest and ethical.
Self Control
81%
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Concern for Others
78%
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Cooperation
76%
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Adaptability/Flexibility
75%
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Stress Tolerance
74%
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Initiative
73%
Job requires a willingness to take on responsibilities and challenges.
Independence
71%
Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Work Values
Relationships
86%
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support
62%
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Independence
48%
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Working Conditions
43%
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Achievement
24%
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition
24%
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
