Computer and Information Systems Managers

Overview

Save
Job Zone Four: Considerable Preparation Needed
Experience

A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.

Education

Most of these occupations require a four-year bachelor's degree, but some do not.

Job Training

Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.

Examples

Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, conservation scientists, art directors, and cost estimators.

Plan, direct, or coordinate activities in such fields as electronic data processing, information systems, systems analysis, and computer programming.

Yearly Salary

High: $208K
Median: $151K
Low: $90K

Demand

Career Demand by State Career Demand by State Legend

Core Tasks

  • Manage backup, security and user help systems.
  • Direct daily operations of department, analyzing workflow, establishing priorities, developing standards and setting deadlines.
  • Meet with department heads, managers, supervisors, vendors, and others, to solicit cooperation and resolve problems.
  • Review project plans to plan and coordinate project activity.
  • Assign and review the work of systems analysts, programmers, and other computer-related workers.
  • Provide users with technical support for computer problems.
  • Develop computer information resources, providing for data security and control, strategic computing, and disaster recovery.
  • Recruit, hire, train and supervise staff, or participate in staffing decisions.
  • Stay abreast of advances in technology.
  • Consult with users, management, vendors, and technicians to assess computing needs and system requirements.
  • Develop and interpret organizational goals, policies, and procedures.
  • Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades.
  • Review and approve all systems charts and programs prior to their implementation.
  • Prepare and review operational reports or project progress reports.
  • Evaluate data processing proposals to assess project feasibility and requirements.
  • Control operational budget and expenditures.
  • Purchase necessary equipment.

Technology Skills

Technology
Example
Hot Technology
Access software
Mac HelpMate
Accounting software
Tax software
Analytical or scientific software
The MathWorks MATLAB
Application server software
Microsoft Windows Server
Backup or archival software
Veritas NetBackup
Business intelligence and data analysis software
Tableau
Calendar and scheduling software
Microsoft Entourage
Cloud-based data access and sharing software
Software as a service SaaS
Cloud-based management software
Splunk Enterprise
Cloud-based protection or security software
SolarWinds
Clustering software
VMware
Communications server software
IBM Domino
Compliance software
Pilgrim Quality Solutions SmartSolve
Configuration management software
Puppet
Content workflow software
Atlassian JIRA
Customer relationship management CRM software
Performance Solutions Technology ManagePro
Data base management system software
Teradata Database
Data base reporting software
SAP Crystal Reports
Data base user interface and query software
Structured query language SQL
Data mining software
Google Analytics
Desktop publishing software
Adobe Distiller
Development environment software
Microsoft Visual Studio
Document management software
Microsoft SharePoint
Electronic mail software
Microsoft Outlook
Enterprise application integration software
Extensible markup language XML
Enterprise resource planning ERP software
SAP software
Enterprise system management software
IBM Power Systems software
Filesystem software
Symantec Veritas Volume Manager
Financial analysis software
Oracle E-Business Suite Financials
Graphical user interface development software
TKSoftware RCM software
Helpdesk or call center software
Help desk software
Human resources software
Human resource management software HRMS
Internet browser software
Netscape Navigator
LAN software
Local area network LAN software
Metadata management software
Quest Erwin Data Modeler
Network connectivity terminal emulation software
Zephyr EXTRA! Terminal Emulation
Network monitoring software
Nagios
Network security and virtual private network VPN equipment software
Virtual private networking VPN software
Object or component oriented development software
R
Object oriented data base management software
PostgreSQL
Office suite software
Microsoft Office software
Operating system software
UNIX
Platform interconnectivity software
IBM iSeries Access
Portal server software
Oracle iPlanet Web Server
Presentation software
Microsoft PowerPoint
Process mapping and design software
Microsoft Visio
Project management software
Microsoft Project
Requirements analysis and system architecture software
Unified modeling language UML
Software defined networking/ virtualization software
Cisco Systems WAN Manager
Spreadsheet software
Microsoft Excel
Transaction security and virus protection software
NortonLifeLock cybersecurity software
Transaction server software
Customer information control system CICS
Video creation and editing software
Apple iMovie
Web page creation and editing software
Microsoft FrontPage
Web platform development software
Spring Framework
Wireless software
Mobile wireless network infrastructure software
Word processing software
Microsoft Word

Tools Used

Tool
Example
Components for information technology or broadcasting or telecommunications
Network interface cards NIC
Computer Equipment and Accessories
Computer servers
Data Voice or Multimedia Network Equipment or Platforms and Accessories
Robot automation tool
Hand tools
Computer tool kits
Measuring and observing and testing instruments
Network analyzers
Office machines and their supplies and accessories
Photocopiers

Top 10 Knowledge Required

Computers and Electronics
96%
Importance

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Customer and Personal Service
81%
Importance

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Administration and Management
74%
Importance

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Engineering and Technology
70%
Importance

Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.

English Language
70%
Importance

Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.

Personnel and Human Resources
69%
Importance

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Mathematics
64%
Importance

Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Education and Training
61%
Importance

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Design
53%
Importance

Knowledge of design techniques, tools, and principles involved in production of precision technical plans, blueprints, drawings, and models.

Telecommunications
53%
Importance

Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.

Top 10 Skills

Critical Thinking
83%
Importance

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Active Listening
80%
Importance

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Reading Comprehension
80%
Importance

Understanding written sentences and paragraphs in work-related documents.

Judgment and Decision Making
78%
Importance

Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Monitoring
78%
Importance

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Speaking
78%
Importance

Talking to others to convey information effectively.

Complex Problem Solving
75%
Importance

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Coordination
75%
Importance

Adjusting actions in relation to others' actions.

Writing
75%
Importance

Communicating effectively in writing as appropriate for the needs of the audience.

Management of Personnel Resources
73%
Importance

Motivating, developing, and directing people as they work, identifying the best people for the job.

Top 10 Abilities

Deductive Reasoning
80%
Importance

The ability to apply general rules to specific problems to produce answers that make sense.

Inductive Reasoning
80%
Importance

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Oral Comprehension
80%
Importance

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression
80%
Importance

The ability to communicate information and ideas in speaking so others will understand.

Problem Sensitivity
80%
Importance

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.

Written Comprehension
80%
Importance

The ability to read and understand information and ideas presented in writing.

Information Ordering
75%
Importance

The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Near Vision
75%
Importance

The ability to see details at close range (within a few feet of the observer).

Written Expression
75%
Importance

The ability to communicate information and ideas in writing so others will understand.

Speech Clarity
73%
Importance

The ability to speak clearly so others can understand you.

Top 10 Work Activities

Working with Computers
98%
Importance

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Making Decisions and Solving Problems
91%
Importance

Analyzing information and evaluating results to choose the best solution and solve problems.

Getting Information
89%
Importance

Observing, receiving, and otherwise obtaining information from all relevant sources.

Communicating with Supervisors, Peers, or Subordinates
88%
Importance

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Identifying Objects, Actions, and Events
87%
Importance

Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Organizing, Planning, and Prioritizing Work
87%
Importance

Developing specific goals and plans to prioritize, organize, and accomplish your work.

Analyzing Data or Information
85%
Importance

Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Developing and Building Teams
83%
Importance

Encouraging and building mutual trust, respect, and cooperation among team members.

Developing Objectives and Strategies
80%
Importance

Establishing long-range objectives and specifying the strategies and actions to achieve them.

Guiding, Directing, and Motivating Subordinates
80%
Importance

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Detailed Work Activities

  • Analyze data to inform operational decisions or activities.
  • Develop organizational goals or objectives.
  • Direct organizational operations, projects, or services.
  • Confer with organizational members to accomplish work activities.
  • Coordinate operational activities with external stakeholders.
  • Resolve employee or contractor problems.
  • Manage operations, research, or logistics projects.
  • Evaluate employee performance.
  • Advise customers on technical or procedural issues.
  • Develop computer or information systems.
  • Conduct employee training programs.
  • Hire personnel.
  • Recruit personnel.
  • Maintain knowledge of current developments in area of expertise.
  • Develop organizational policies or programs.
  • Develop operating strategies, plans, or procedures.
  • Determine resource needs.
  • Recommend organizational process or policy changes.
  • Review technical documents to plan work.
  • Evaluate project designs to determine adequacy or feasibility.
  • Prepare operational progress or status reports.
  • Analyze data to determine project feasibility.
  • Manage organizational or project budgets.
  • Purchase materials, equipment, or other resources.

Education

Interests

Conventional
82%
Importance

Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.

Enterprising
73%
Importance

Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.

Investigative
64%
Importance

Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.

Realistic
37%
Importance

Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.

Social
35%
Importance

Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.

Artistic
22%
Importance

Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.

Work Values

Working Conditions
93%
Importance

Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Support
81%
Importance

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Achievement
77%
Importance

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Recognition
77%
Importance

Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Independence
72%
Importance

Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Relationships
62%
Importance

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Colleges

SAGE Scholars Member Schools that offer majors leading to this career.

Chaminade University
Honolulu HI
Chatham University
Pittsburgh PA
Eastern University
Saint Davids PA
Huntington University
Huntington IN
Sterling College
Sterling KS
Viterbo University
La Crosse WI

Check out the College Search to see the full list of schools with majors for this career.