Concierges
Overview
Salary
Demand
Core Tasks
Technology Skills
Tools Used
Top 10 Knowledge Required
Top 10 Skills
Top 10 Abilities
Top 10 Work Activities
Detailed Work Activities
Work Context
Education
Majors
Interests
Top 10 Work Styles
Work Values
Related Careers
Overview
Job Zone Three: Medium Preparation Needed
Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Education
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Examples
These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, court reporters, and medical assistants.
Assist patrons at hotel, apartment, or office building with personal services. May take messages; arrange or give advice on transportation, business services, or entertainment; or monitor guest requests for housekeeping and maintenance.
Salary Salary
Salary at 10th Percentile: $23K
Salary at 25th Percentile: $27K
Median Salary: $32K
Salary at 75th Percentile: $40K
Salary at 90th Percentile: $52K
Demand
Core Tasks
Provide directions to guests.
Make reservations for patrons, such as for dinner, spa treatments, or golf tee times, and obtain tickets to special events.
Provide information about local features, such as shopping, dining, nightlife, or recreational destinations.
Make travel arrangements for sightseeing or other tours.
Provide business services for guests, such as sending or receiving faxes or shipping packages.
Arrange childcare services for guests.
Order flowers for guests.
Pick up and deliver items or run errands for guests.
Carry out unusual requests, such as searching for hard-to-find items or arranging for exotic services, such as hot-air balloon rides.
Receive, store, or deliver luggage or mail.
Plan special events, parties, or meetings, which may include booking musicians or celebrities.
Perform office duties on a temporary basis when needed.
Arrange for interpreters or translators when patrons require such services.
Arrange for the replacement of items lost by travelers.
Provide food and beverage services to guests.
Clean and tidy hotel lounge.
Technology Skills
Technology
Example
Hot Technology
Tools Used
Tool
Example
Top 10 Knowledge Required
Customer and Personal Service
99%
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
92%
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Clerical
76%
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Administration and Management
70%
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Computers and Electronics
70%
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Transportation
63%
Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Sales and Marketing
61%
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Communications and Media
60%
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Psychology
57%
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Mathematics
53%
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Top 10 Skills
Service Orientation
85%
Actively looking for ways to help people.
Social Perceptiveness
83%
Being aware of others' reactions and understanding why they react as they do.
Active Listening
80%
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
80%
Talking to others to convey information effectively.
Coordination
70%
Adjusting actions in relation to others' actions.
Critical Thinking
65%
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making
60%
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Monitoring
60%
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Persuasion
60%
Persuading others to change their minds or behavior.
Reading Comprehension
60%
Understanding written sentences and paragraphs in work related documents.
Top 10 Abilities
Oral Comprehension
80%
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
80%
The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity
80%
The ability to speak clearly so others can understand you.
Speech Recognition
78%
The ability to identify and understand the speech of another person.
Deductive Reasoning
70%
The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity
70%
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Fluency of Ideas
63%
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Information Ordering
63%
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Written Comprehension
63%
The ability to read and understand information and ideas presented in writing.
Inductive Reasoning
60%
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Top 10 Work Activities
Establishing and Maintaining Interpersonal Relationships
94%
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Getting Information
94%
Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Persons Outside Organization
92%
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Communicating with Supervisors, Peers, or Subordinates
90%
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Interacting With Computers
88%
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Organizing, Planning, and Prioritizing Work
86%
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Making Decisions and Solving Problems
85%
Analyzing information and evaluating results to choose the best solution and solve problems.
Performing for or Working Directly with the Public
84%
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Assisting and Caring for Others
82%
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Thinking Creatively
79%
Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Detailed Work Activities
Provide patrons with directions to locales or attractions.
Arrange services or reservations for patrons.
Provide attraction or event information to patrons.
Deliver items.
Arrange delivery of goods or services.
Order materials, supplies, or equipment.
Handle luggage or other possessions for patrons.
Organize recreational activities or events.
Perform administrative or clerical tasks.
Sell products or services.
Clean facilities or work areas.
Work Context
Electronic Mail
How often do you use electronic mail in this job?
Telephone
How often do you have telephone conversations in this job?
Contact With Others
How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Face-to-Face Discussions
How often do you have to have face-to-face discussions with individuals or teams in this job?
Deal With External Customers
How important is it to work with external customers or the public in this job?
Indoors, Environmentally Controlled
How often does this job require working indoors in environmentally controlled conditions?
Frequency of Decision Making
How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
Letters and Memos
How often does the job require written letters and memos?
Work With Work Group or Team
How important is it to work with others in a group or team in this job?
Importance of Being Exact or Accurate
How important is being very exact or highly accurate in performing this job?
Education
Interests
Social
81%
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Enterprising
77%
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional
48%
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Artistic
39%
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Realistic
39%
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Investigative
15%
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Top 10 Work Styles
Attention to Detail
98%
Job requires being careful about detail and thorough in completing work tasks.
Integrity
97%
Job requires being honest and ethical.
Cooperation
95%
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Dependability
95%
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Adaptability/Flexibility
93%
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Initiative
93%
Job requires a willingness to take on responsibilities and challenges.
Self Control
93%
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Concern for Others
91%
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Stress Tolerance
90%
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Persistence
89%
Job requires persistence in the face of obstacles.
Work Values
Relationships
86%
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Independence
62%
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Achievement
53%
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Support
53%
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Working Conditions
48%
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Recognition
39%
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
