Social and Community Service Managers
Overview
Salary
Demand
Core Tasks
Technology Skills
Tools Used
Top 10 Knowledge Required
Top 10 Skills
Top 10 Abilities
Top 10 Work Activities
Detailed Work Activities
Work Context
Education
Majors
Interests
Top 10 Work Styles
Work Values
Related Careers
Overview
Job Zone Four: Considerable Preparation Needed
Experience
A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Education
Most of these occupations require a four-year bachelor's degree, but some do not.
Job Training
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Examples
Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, chemists, art directors, and cost estimators.
Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization's budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.
Salary Salary
Salary at 10th Percentile: $42K
Salary at 25th Percentile: $53K
Median Salary: $69K
Salary at 75th Percentile: $90K
Salary at 90th Percentile: $115K
Demand
Core Tasks
Direct activities of professional and technical staff members and volunteers.
Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.
Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.
Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.
Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.
Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.
Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.
Recruit, interview, and hire or sign up volunteers and staff.
Implement and evaluate staff, volunteer, or community training programs.
Research and analyze member or community needs to determine program directions and goals.
Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.
Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.
Plan and administer budgets for programs, equipment, and support services.
Speak to community groups to explain and interpret agency purposes, programs, and policies.
Direct fundraising activities and the preparation of public relations materials.
Represent organizations in relations with governmental and media institutions.
Technology Skills
Technology
Example
Hot Technology
Tools Used
Tool
Example
Top 10 Knowledge Required
Customer and Personal Service
93%
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
88%
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language
86%
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Psychology
82%
Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Education and Training
79%
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Personnel and Human Resources
75%
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Therapy and Counseling
74%
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Clerical
70%
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Public Safety and Security
70%
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Sociology and Anthropology
69%
Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.
Top 10 Skills
Service Orientation
80%
Actively looking for ways to help people.
Social Perceptiveness
80%
Being aware of others' reactions and understanding why they react as they do.
Active Learning
78%
Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening
78%
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Complex Problem Solving
78%
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Coordination
78%
Adjusting actions in relation to others' actions.
Critical Thinking
78%
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Judgment and Decision Making
78%
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Management of Personnel Resources
78%
Motivating, developing, and directing people as they work, identifying the best people for the job.
Monitoring
78%
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Top 10 Abilities
Oral Expression
88%
The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension
83%
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Problem Sensitivity
80%
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Written Comprehension
80%
The ability to read and understand information and ideas presented in writing.
Deductive Reasoning
78%
The ability to apply general rules to specific problems to produce answers that make sense.
Speech Clarity
78%
The ability to speak clearly so others can understand you.
Speech Recognition
78%
The ability to identify and understand the speech of another person.
Written Expression
78%
The ability to communicate information and ideas in writing so others will understand.
Inductive Reasoning
75%
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Originality
75%
The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
Top 10 Work Activities
Communicating with Supervisors, Peers, or Subordinates
93%
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting Information
90%
Observing, receiving, and otherwise obtaining information from all relevant sources.
Organizing, Planning, and Prioritizing Work
86%
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Interacting With Computers
85%
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with Persons Outside Organization
83%
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Establishing and Maintaining Interpersonal Relationships
83%
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Performing Administrative Activities
83%
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Updating and Using Relevant Knowledge
83%
Keeping up-to-date technically and applying new knowledge to your job.
Assisting and Caring for Others
81%
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Evaluating Information to Determine Compliance with Standards
81%
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Detailed Work Activities
Develop operating strategies, plans, or procedures.
Direct administrative or support services.
Supervise employees.
Monitor performance of organizational members or partners.
Develop organizational policies or programs.
Prepare financial documents, reports, or budgets.
Maintain operational records.
Conduct opinion surveys or needs assessments.
Resolve customer complaints or problems.
Establish interpersonal business relationships to facilitate work activities.
Interview employees, customers, or others to collect information.
Hire personnel.
Recruit personnel.
Analyze market research data.
Evaluate training programs, instructors, or materials.
Manage human resources activities.
Advise others on legal or regulatory compliance matters.
Promote products, services, or programs.
Analyze impact of legal or regulatory changes.
Prepare operational budgets.
Represent the organization in external relations.
Coordinate special events or programs.
Work Context
Electronic Mail
How often do you use electronic mail in this job?
Telephone
How often do you have telephone conversations in this job?
Face-to-Face Discussions
How often do you have to have face-to-face discussions with individuals or teams in this job?
Indoors, Environmentally Controlled
How often does this job require working indoors in environmentally controlled conditions?
Contact With Others
How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Work With Work Group or Team
How important is it to work with others in a group or team in this job?
Responsibility for Outcomes and Results
How responsible is the worker for work outcomes and results of other workers?
Frequency of Decision Making
How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
Impact of Decisions on Co-workers or Company Results
What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?
Structured versus Unstructured Work
To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
Education
Majors
Major
Interests
Enterprising
96%
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Social
86%
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Conventional
48%
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Artistic
39%
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Investigative
19%
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Realistic
15%
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Top 10 Work Styles
Integrity
97%
Job requires being honest and ethical.
Leadership
97%
Job requires a willingness to lead, take charge, and offer opinions and direction.
Adaptability/Flexibility
95%
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Dependability
95%
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Initiative
95%
Job requires a willingness to take on responsibilities and challenges.
Self Control
94%
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance
92%
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Cooperation
91%
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Concern for Others
90%
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Persistence
90%
Job requires persistence in the face of obstacles.
Work Values
Relationships
91%
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Independence
81%
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Working Conditions
79%
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Achievement
77%
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition
72%
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Support
62%
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
