Training and Development Managers

Job Zone Four: Considerable Preparation Needed

Plan, direct, or coordinate the training and development activities and staff of an organization.

Salary at 10th Percentile: $59,170
Median Salary: $108,250
Salary at 90th Percentile: $187,670

Analyze training needs to develop new training programs or modify and improve existing programs.

Evaluate instructor performance and the effectiveness of training programs, providing recommendations for improvement.

Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops.

Prepare training budget for department or organization.

Confer with management and conduct surveys to identify training needs based on projected production processes, changes, and other factors.

Develop and organize training manuals, multimedia visual aids, and other educational materials.

Develop testing and evaluation procedures.

Train instructors and supervisors in techniques and skills for training and dealing with employees.

Conduct orientation sessions and arrange on-the-job training for new hires.

Conduct or arrange for ongoing technical training and personal development classes for staff members.

Technology
Example
Hot Technology
Document management software
Adobe Systems Adobe Acrobat
Development environment software
Adobe Systems Adobe ActionScript
Computer based training software
Adobe Systems Adobe Captivate
Web page creation and editing software
Adobe Systems Adobe Dreamweaver
Graphics or photo imaging software
Adobe Systems Adobe Fireworks
Data base management system software
Apache Cassandra
Customer relationship management CRM software
Blackbaud The Raiser's Edge
Data base user interface and query software
Blackboard
Presentation software
Caliban Mindwear HyperGASP
Video conferencing software
Cisco Systems WebEx
Medical software
Epic Systems
Web platform development software
JavaScript
Enterprise resource planning ERP software
Learn.com LearnCenter Talent Management Suite
Spreadsheet software
Microsoft Excel
Office suite software
Microsoft Office
Electronic mail software
Microsoft Outlook
Project management software
Microsoft Project
Desktop publishing software
Microsoft Publisher
Word processing software
Microsoft Word
Internet browser software
Web browser software
Tool
Example
Hot Technology
Desktop computers
Desktop computers
Notebook computers
Laptop computers
Liquid crystal display projector
Liquid crystal display LCD video projectors
MP3 players or recorders
MP3 players
Personal computers
Personal computers
High capacity removable media drives
Universal serial bus USB flash drives
Videoconferencing systems
Videoconferencing equipment
Education and Training
96%
Importance

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

English Language
83%
Importance

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Administration and Management
75%
Importance

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Customer and Personal Service
75%
Importance

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Personnel and Human Resources
67%
Importance

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Psychology
61%
Importance

Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.

Communications and Media
59%
Importance

Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.

Computers and Electronics
56%
Importance

Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.

Clerical
51%
Importance

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

Sociology and Anthropology
49%
Importance

Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

Learning Strategies
85%
Importance

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Instructing
78%
Importance

Teaching others how to do something.

Reading Comprehension
75%
Importance

Understanding written sentences and paragraphs in work related documents.

Active Listening
75%
Importance

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking
75%
Importance

Talking to others to convey information effectively.

Coordination
75%
Importance

Adjusting actions in relation to others' actions.

Writing
72%
Importance

Communicating effectively in writing as appropriate for the needs of the audience.

Critical Thinking
72%
Importance

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Active Learning
72%
Importance

Understanding the implications of new information for both current and future problem-solving and decision-making.

Monitoring
72%
Importance

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Oral Expression
78%
Importance

The ability to communicate information and ideas in speaking so others will understand.

Oral Comprehension
75%
Importance

The ability to listen to and understand information and ideas presented through spoken words and sentences.

Written Comprehension
75%
Importance

The ability to read and understand information and ideas presented in writing.

Written Expression
75%
Importance

The ability to communicate information and ideas in writing so others will understand.

Fluency of Ideas
75%
Importance

The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

Deductive Reasoning
75%
Importance

The ability to apply general rules to specific problems to produce answers that make sense.

Speech Clarity
75%
Importance

The ability to speak clearly so others can understand you.

Originality
72%
Importance

The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.

Problem Sensitivity
72%
Importance

The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Inductive Reasoning
72%
Importance

The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Training and Teaching Others
95%
Importance

Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.

Communicating with Supervisors, Peers, or Subordinates
94%
Importance

Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Establishing and Maintaining Interpersonal Relationships
94%
Importance

Developing constructive and cooperative working relationships with others, and maintaining them over time.

Getting Information
89%
Importance

Observing, receiving, and otherwise obtaining information from all relevant sources.

Coaching and Developing Others
89%
Importance

Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Guiding, Directing, and Motivating Subordinates
83%
Importance

Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.

Developing and Building Teams
83%
Importance

Encouraging and building mutual trust, respect, and cooperation among team members.

Interacting With Computers
82%
Importance

Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.

Updating and Using Relevant Knowledge
81%
Importance

Keeping up-to-date technically and applying new knowledge to your job.

Making Decisions and Solving Problems
80%
Importance

Analyzing information and evaluating results to choose the best solution and solve problems.

Conduct employee training programs.

Evaluate program effectiveness.

Evaluate training programs, instructors, or materials.

Evaluate employee performance.

Develop procedures to evaluate organizational activities.

Conduct opinion surveys or needs assessments.

Confer with organizational members to accomplish work activities.

Manage human resources activities.

Determine operational compliance with regulations or standards.

Coordinate special events or programs.

Prepare operational budgets.

Electronic Mail

How often do you use electronic mail in this job?

Contact With Others

How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?

Work With Work Group or Team

How important is it to work with others in a group or team in this job?

Structured versus Unstructured Work

To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?

Telephone

How often do you have telephone conversations in this job?

Indoors, Environmentally Controlled

How often does this job require working indoors in environmentally controlled conditions?

Face-to-Face Discussions

How often do you have to have face-to-face discussions with individuals or teams in this job?

Time Pressure

How often does this job require the worker to meet strict deadlines?

Coordinate or Lead Others

How important is it to coordinate or lead others in accomplishing work activities in this job?

Freedom to Make Decisions

How much decision making freedom, without supervision, does the job offer?

Major
Human Resources Management/Personnel Administration, General
Enterprising

Score: 100 / 100

Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Social

Score: 86 / 100

Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Conventional

Score: 57 / 100

Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Artistic

Score: 52 / 100

Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.

Investigative

Score: 29 / 100

Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.

Realistic

Score: 19 / 100

Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Integrity
92%
Importance

Job requires being honest and ethical.

Leadership
91%
Importance

Job requires a willingness to lead, take charge, and offer opinions and direction.

Initiative
90%
Importance

Job requires a willingness to take on responsibilities and challenges.

Dependability
89%
Importance

Job requires being reliable, responsible, and dependable, and fulfilling obligations.

Adaptability/Flexibility
88%
Importance

Job requires being open to change (positive or negative) and to considerable variety in the workplace.

Self Control
85%
Importance

Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.

Cooperation
84%
Importance

Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.

Achievement/Effort
81%
Importance

Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

Social Orientation
80%
Importance

Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Stress Tolerance
80%
Importance

Job requires accepting criticism and dealing calmly and effectively with high stress situations.

Relationships
86%
Importance

Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.

Working Conditions
81%
Importance

Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Achievement
76%
Importance

Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Independence
76%
Importance

Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Recognition
71%
Importance

Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.

Support
57%
Importance

Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Career
Social and Community Service Managers
Education Administrators, Elementary and Secondary School
Training and Development Specialists
Advertising and Promotions Managers
Agents and Business Managers of Artists, Performers, and Athletes
Public Relations Specialists
Arbitrators, Mediators, and Conciliators
Equal Opportunity Representatives and Officers
Education Administrators, Preschool and Childcare Center/Program
Instructional Coordinators