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>First-Line Supervisors of Housekeeping and Janitorial Workers
First-Line Supervisors of Housekeeping and Janitorial Workers
Overview
Salary
Demand
Core Tasks
Technology Skills
Tools Used
Top 10 Knowledge Required
Top 10 Skills
Top 10 Abilities
Top 10 Work Activities
Detailed Work Activities
Work Context
Education
Majors
Interests
Top 10 Work Styles
Work Values
Related Careers
Overview
Job Zone Two: Some Preparation Needed
Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education
These occupations usually require a high school diploma.
Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Examples
These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
Directly supervise and coordinate work activities of cleaning personnel in hotels, hospitals, offices, and other establishments.
Salary Salary
Salary at 10th Percentile: $27K
Salary at 25th Percentile: $32K
Median Salary: $42K
Salary at 75th Percentile: $55K
Salary at 90th Percentile: $69K
Demand
Core Tasks
Supervise in-house services, such as laundries, maintenance and repair, dry cleaning, or valet services.
Advise managers, desk clerks, or admitting personnel of rooms ready for occupancy.
Inspect work performed to ensure that it meets specifications and established standards.
Select the most suitable cleaning materials for different types of linens, furniture, flooring, and surfaces.
Perform or assist with cleaning duties as necessary.
Plan and prepare employee work schedules.
Establish and implement operational standards and procedures for the departments supervised.
Inspect and evaluate the physical condition of facilities to determine the type of work required.
Inventory stock to ensure that supplies and equipment are available in adequate amounts.
Issue supplies and equipment to workers.
Check and maintain equipment to ensure that it is in working order.
Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering.
Maintain required records of work hours, budgets, payrolls, and other information.
Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
Direct activities for stopping the spread of infections in facilities, such as hospitals.
Recommend or arrange for additional services, such as painting, repair work, renovations, and the replacement of furnishings and equipment.
Investigate complaints about service and equipment, and take corrective action.
Instruct staff in work policies and procedures, and the use and maintenance of equipment.
Perform financial tasks, such as estimating costs and preparing and managing budgets.
Prepare reports on activity, personnel, and information, such as occupancy, hours worked, facility usage, work performed, and departmental expenses.
Select and order or purchase new equipment, supplies, or furnishings.
Confer with staff to resolve performance and personnel problems, and to discuss company policies.
Evaluate employee performance and recommend personnel actions, such as promotions, transfers, and dismissals.
Recommend changes that could improve service and increase operational efficiency.
Screen job applicants, and hire new employees.
Perform grounds maintenance tasks, such as removing snow and mowing the lawn.
Technology Skills
Technology
Example
Hot Technology
Tools Used
Tool
Example
Top 10 Knowledge Required
Customer and Personal Service
89%
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
79%
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management
74%
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Education and Training
67%
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Public Safety and Security
66%
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Personnel and Human Resources
64%
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Clerical
63%
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Production and Processing
57%
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
Economics and Accounting
55%
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Mathematics
51%
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Top 10 Skills
Management of Personnel Resources
68%
Motivating, developing, and directing people as they work, identifying the best people for the job.
Coordination
65%
Adjusting actions in relation to others' actions.
Monitoring
65%
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Speaking
65%
Talking to others to convey information effectively.
Time Management
65%
Managing one's own time and the time of others.
Active Listening
63%
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Complex Problem Solving
63%
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Critical Thinking
63%
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Instructing
63%
Teaching others how to do something.
Learning Strategies
63%
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Top 10 Abilities
Oral Expression
78%
The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension
73%
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Information Ordering
65%
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision
65%
The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity
65%
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Clarity
65%
The ability to speak clearly so others can understand you.
Speech Recognition
65%
The ability to identify and understand the speech of another person.
Category Flexibility
63%
The ability to generate or use different sets of rules for combining or grouping things in different ways.
Deductive Reasoning
63%
The ability to apply general rules to specific problems to produce answers that make sense.
Far Vision
60%
The ability to see details at a distance.
Top 10 Work Activities
Communicating with Supervisors, Peers, or Subordinates
91%
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Coordinating the Work and Activities of Others
89%
Getting members of a group to work together to accomplish tasks.
Guiding, Directing, and Motivating Subordinates
88%
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Inspecting Equipment, Structures, or Material
88%
Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Training and Teaching Others
86%
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Coaching and Developing Others
84%
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Getting Information
84%
Observing, receiving, and otherwise obtaining information from all relevant sources.
Assisting and Caring for Others
83%
Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Making Decisions and Solving Problems
83%
Analyzing information and evaluating results to choose the best solution and solve problems.
Developing and Building Teams
82%
Encouraging and building mutual trust, respect, and cooperation among team members.
Detailed Work Activities
Maintain equipment or systems to ensure proper functioning.
Remove snow.
Supervise maintenance workers.
Inspect work to ensure standards are met.
Plan employee work schedules.
Clean facilities or sites.
Investigate work related complaints to determine corrective actions.
Confer with coworkers to coordinate maintenance or cleaning activities.
Inspect buildings or grounds to determine condition.
Select equipment, materials, or supplies for cleaning or maintenance activities.
Instruct staff in work policies or procedures.
Distribute supplies to workers.
Determine resource needs.
Inventory materials or equipment.
Evaluate current or prospective maintenance employees.
Establish work standards.
Arrange maintenance activities.
Recommend changes or corrective procedures.
Recommend organizational process or policy changes.
Document work hours or activities.
Estimate maintenance service requirements or costs.
Work Context
Face-to-Face Discussions
How often do you have to have face-to-face discussions with individuals or teams in this job?
Electronic Mail
How often do you use electronic mail in this job?
Indoors, Environmentally Controlled
How often does this job require working indoors in environmentally controlled conditions?
Telephone
How often do you have telephone conversations in this job?
Responsibility for Outcomes and Results
How responsible is the worker for work outcomes and results of other workers?
Contact With Others
How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Work With Work Group or Team
How important is it to work with others in a group or team in this job?
Time Pressure
How often does this job require the worker to meet strict deadlines?
Frequency of Decision Making
How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
Coordinate or Lead Others
How important is it to coordinate or lead others in accomplishing work activities in this job?
Education
Interests
Enterprising
100%
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional
77%
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Realistic
72%
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Social
39%
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Artistic
19%
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Investigative
19%
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Top 10 Work Styles
Self Control
91%
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Attention to Detail
90%
Job requires being careful about detail and thorough in completing work tasks.
Dependability
90%
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Integrity
90%
Job requires being honest and ethical.
Leadership
90%
Job requires a willingness to lead, take charge, and offer opinions and direction.
Cooperation
89%
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Concern for Others
86%
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Social Orientation
86%
Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Stress Tolerance
84%
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Adaptability/Flexibility
83%
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Work Values
Independence
81%
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Support
72%
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Working Conditions
55%
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Achievement
53%
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Relationships
53%
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Recognition
48%
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
