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>First-Line Supervisors of Office and Administrative Support Workers
First-Line Supervisors of Office and Administrative Support Workers
Overview
Salary
Demand
Core Tasks
Technology Skills
Tools Used
Top 10 Knowledge Required
Top 10 Skills
Top 10 Abilities
Top 10 Work Activities
Detailed Work Activities
Work Context
Education
Majors
Interests
Top 10 Work Styles
Work Values
Related Careers
Overview
Job Zone Three: Medium Preparation Needed
Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Education
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Examples
These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, court reporters, and medical assistants.
Directly supervise and coordinate the activities of clerical and administrative support workers.
Salary Salary
Salary at 10th Percentile: $35K
Salary at 25th Percentile: $44K
Median Salary: $58K
Salary at 75th Percentile: $74K
Salary at 90th Percentile: $94K
Demand
Core Tasks
Resolve customer complaints or answer customers' questions regarding policies and procedures.
Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
Review records or reports pertaining to activities such as production, payroll, or shipping to verify details, monitor work activities, or evaluate performance.
Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
Develop work schedules according to budgets and workloads.
Interpret and communicate work procedures and company policies to staff.
Recruit, interview, and select employees.
Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
Research, compile, and prepare reports, manuals, correspondence, or other information required by management or governmental agencies.
Train or instruct employees in job duties or company policies or arrange for training to be provided.
Analyze financial activities of establishments or departments and provide input into budget planning and preparation processes.
Compute figures such as balances, totals, or commissions.
Coordinate activities with other supervisory personnel or with other work units or departments.
Make recommendations to management concerning such issues as staffing decisions or procedural changes.
Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
Develop or update procedures, policies, or standards.
Maintain records pertaining to inventory, personnel, orders, supplies, or machine maintenance.
Consult with managers or other personnel to resolve problems in areas such as equipment performance, output quality, or work schedules.
Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
Keep informed of provisions of labor-management agreements and their effects on departmental operations.
Coordinate or perform activities associated with shipping, receiving, distribution, or transportation.
Discuss work problems or grievances with union representatives.
Monitor inventory levels and requisition or purchase supplies as needed.
Plan for or coordinate office services, such as equipment or supply acquisition or organization, disposal of assets, relocation, parking, maintenance, or security services.
Arrange for necessary maintenance or repair work.
Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, or related factors pertaining to items stored.
Technology Skills
Technology
Example
Hot Technology
Tools Used
Tool
Example
Top 10 Knowledge Required
Administration and Management
90%
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Customer and Personal Service
85%
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
75%
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Clerical
74%
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Computers and Electronics
66%
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Personnel and Human Resources
64%
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Economics and Accounting
62%
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Education and Training
60%
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Mathematics
59%
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Law and Government
52%
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Top 10 Skills
Active Listening
80%
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination
80%
Adjusting actions in relation to others' actions.
Monitoring
80%
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension
80%
Understanding written sentences and paragraphs in work related documents.
Social Perceptiveness
80%
Being aware of others' reactions and understanding why they react as they do.
Speaking
80%
Talking to others to convey information effectively.
Critical Thinking
78%
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Active Learning
75%
Understanding the implications of new information for both current and future problem-solving and decision-making.
Instructing
75%
Teaching others how to do something.
Judgment and Decision Making
75%
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Top 10 Abilities
Oral Comprehension
83%
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
80%
The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension
80%
The ability to read and understand information and ideas presented in writing.
Speech Clarity
78%
The ability to speak clearly so others can understand you.
Speech Recognition
78%
The ability to identify and understand the speech of another person.
Written Expression
78%
The ability to communicate information and ideas in writing so others will understand.
Problem Sensitivity
75%
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Deductive Reasoning
73%
The ability to apply general rules to specific problems to produce answers that make sense.
Information Ordering
73%
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Inductive Reasoning
70%
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Top 10 Work Activities
Interacting With Computers
90%
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information
86%
Observing, receiving, and otherwise obtaining information from all relevant sources.
Making Decisions and Solving Problems
85%
Analyzing information and evaluating results to choose the best solution and solve problems.
Communicating with Supervisors, Peers, or Subordinates
84%
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Processing Information
84%
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Analyzing Data or Information
80%
Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Coaching and Developing Others
80%
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Documenting/Recording Information
80%
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Evaluating Information to Determine Compliance with Standards
79%
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Identifying Objects, Actions, and Events
79%
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Detailed Work Activities
Explain regulations, policies, or procedures.
Respond to customer problems or complaints.
Supervise clerical or administrative personnel.
Train personnel.
Develop organizational policies or programs.
Examine documents to verify adherence to requirements.
Administer personnel recruitment or hiring activities.
Prepare employee work schedules.
Maintain inventory records.
Record personnel information.
Calculate financial data.
Compile data or documentation.
Prepare research or technical reports.
Coordinate operational activities.
Analyze financial information.
Provide information to coworkers.
Confer with coworkers to coordinate work activities.
Perform administrative or clerical tasks.
Monitor inventories of products or materials.
Report maintenance or equipment problems to appropriate personnel.
Maintain current knowledge related to work activities.
Plan facility layouts or designs.
Work Context
Telephone
How often do you have telephone conversations in this job?
Face-to-Face Discussions
How often do you have to have face-to-face discussions with individuals or teams in this job?
Electronic Mail
How often do you use electronic mail in this job?
Contact With Others
How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Indoors, Environmentally Controlled
How often does this job require working indoors in environmentally controlled conditions?
Spend Time Sitting
How much does this job require sitting?
Work With Work Group or Team
How important is it to work with others in a group or team in this job?
Deal With External Customers
How important is it to work with external customers or the public in this job?
Structured versus Unstructured Work
To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
Responsibility for Outcomes and Results
How responsible is the worker for work outcomes and results of other workers?
Education
Majors
Major
Interests
Enterprising
96%
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional
81%
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Social
62%
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Artistic
24%
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Realistic
24%
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Investigative
19%
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Top 10 Work Styles
Integrity
90%
Job requires being honest and ethical.
Dependability
89%
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Leadership
88%
Job requires a willingness to lead, take charge, and offer opinions and direction.
Self Control
88%
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Attention to Detail
87%
Job requires being careful about detail and thorough in completing work tasks.
Stress Tolerance
87%
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Concern for Others
86%
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Achievement/Effort
84%
Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Cooperation
84%
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Adaptability/Flexibility
83%
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Work Values
Support
81%
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Independence
77%
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Relationships
77%
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Working Conditions
69%
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Achievement
62%
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition
62%
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
