Careers
>Business Management & Administration
>Administrative Support
>Interviewers, Except Eligibility and Loan
Interviewers, Except Eligibility and Loan
Overview
Salary
Demand
Core Tasks
Technology Skills
Tools Used
Top 10 Knowledge Required
Top 10 Skills
Top 10 Abilities
Top 10 Work Activities
Detailed Work Activities
Work Context
Education
Interests
Top 10 Work Styles
Work Values
Related Careers
Overview
Job Zone Three: Medium Preparation Needed
Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Education
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Examples
These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, court reporters, and medical assistants.
Interview persons by telephone, mail, in person, or by other means for the purpose of completing forms, applications, or questionnaires. Ask specific questions, record answers, and assist persons with completing form. May sort, classify, and file forms.
Salary Salary
Salary at 10th Percentile: $24K
Salary at 25th Percentile: $29K
Median Salary: $36K
Salary at 75th Percentile: $44K
Salary at 90th Percentile: $52K
Demand
Core Tasks
Ask questions in accordance with instructions to obtain various specified information, such as person's name, address, age, religious preference, or state of residency.
Ensure payment for services by verifying benefits with the person's insurance provider or working out financing options.
Identify and report problems in obtaining valid data.
Locate and list addresses and households.
Perform office duties, such as telemarketing or customer service inquiries, maintaining staff records, billing patients, or receiving payments.
Review data obtained from interview for completeness and accuracy.
Compile, record, and code results or data from interview or survey, using computer or specified form.
Perform patient services, such as answering the telephone or assisting patients with financial or medical questions.
Assist individuals in filling out applications or questionnaires.
Identify and resolve inconsistencies in interviewees' responses by means of appropriate questioning or explanation.
Contact individuals to be interviewed at home, place of business, or field location, by telephone, mail, or in person.
Supervise or train other staff members.
Collect and analyze data, such as studying old records, tallying the number of outpatients entering each day or week, or participating in federal, state, or local population surveys as a Census Enumerator.
Prepare reports to provide answers in response to specific problems.
Explain survey objectives and procedures to interviewees and interpret survey questions to help interviewees' comprehension.
Meet with supervisor daily to submit completed assignments and discuss progress.
Recruit participants for focus groups.
Technology Skills
Technology
Example
Hot Technology
Tools Used
Tool
Example
Top 10 Knowledge Required
Customer and Personal Service
90%
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language
75%
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Clerical
74%
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Computers and Electronics
70%
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Mathematics
66%
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administration and Management
62%
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Communications and Media
54%
Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.
Personnel and Human Resources
51%
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Therapy and Counseling
51%
Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.
Law and Government
50%
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Top 10 Skills
Active Listening
80%
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
78%
Talking to others to convey information effectively.
Reading Comprehension
70%
Understanding written sentences and paragraphs in work related documents.
Social Perceptiveness
68%
Being aware of others' reactions and understanding why they react as they do.
Critical Thinking
65%
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Service Orientation
65%
Actively looking for ways to help people.
Time Management
65%
Managing one's own time and the time of others.
Writing
65%
Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving
63%
Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Coordination
60%
Adjusting actions in relation to others' actions.
Top 10 Abilities
Oral Expression
80%
The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension
78%
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Clarity
78%
The ability to speak clearly so others can understand you.
Speech Recognition
78%
The ability to identify and understand the speech of another person.
Written Comprehension
70%
The ability to read and understand information and ideas presented in writing.
Information Ordering
68%
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Near Vision
68%
The ability to see details at close range (within a few feet of the observer).
Written Expression
68%
The ability to communicate information and ideas in writing so others will understand.
Deductive Reasoning
65%
The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
65%
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Top 10 Work Activities
Interacting With Computers
99%
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with Supervisors, Peers, or Subordinates
93%
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Evaluating Information to Determine Compliance with Standards
90%
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Documenting/Recording Information
88%
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Establishing and Maintaining Interpersonal Relationships
88%
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Getting Information
88%
Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing Administrative Activities
88%
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Making Decisions and Solving Problems
87%
Analyzing information and evaluating results to choose the best solution and solve problems.
Organizing, Planning, and Prioritizing Work
87%
Developing specific goals and plans to prioritize, organize, and accomplish your work.
Processing Information
86%
Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Detailed Work Activities
Interview employees, customers, or others to collect information.
Resolve operational performance problems.
Verify accuracy of financial or transactional data.
Negotiate financial arrangements.
Collect deposits, payments or fees.
Check data for recording errors.
Compile data or documentation.
Code data or other information.
Answer telephones to direct calls or provide information.
Assist individuals with paperwork.
Supervise clerical or administrative personnel.
Prepare research or technical reports.
Confer with coworkers to coordinate work activities.
Obtain personal or financial information about customers or applicants.
Analyze operational or research data.
Explain regulations, policies, or procedures.
Recruit personnel.
Select staff, team members, or performers.
Work Context
Contact With Others
How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Work With Work Group or Team
How important is it to work with others in a group or team in this job?
Electronic Mail
How often do you use electronic mail in this job?
Telephone
How often do you have telephone conversations in this job?
Face-to-Face Discussions
How often do you have to have face-to-face discussions with individuals or teams in this job?
Importance of Repeating Same Tasks
How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
Spend Time Sitting
How much does this job require sitting?
Sounds, Noise Levels Are Distracting or Uncomfortable
How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
Indoors, Environmentally Controlled
How often does this job require working indoors in environmentally controlled conditions?
Time Pressure
How often does this job require the worker to meet strict deadlines?
Education
Interests
Conventional
86%
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising
77%
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Social
67%
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Artistic
19%
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Investigative
19%
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Realistic
19%
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Top 10 Work Styles
Attention to Detail
95%
Job requires being careful about detail and thorough in completing work tasks.
Adaptability/Flexibility
93%
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Stress Tolerance
93%
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Integrity
92%
Job requires being honest and ethical.
Self Control
92%
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Dependability
91%
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Concern for Others
90%
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Cooperation
90%
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Independence
89%
Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Social Orientation
89%
Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Work Values
Relationships
81%
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support
72%
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Independence
53%
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Working Conditions
53%
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Achievement
34%
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition
29%
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
