Lodging Managers
Overview
SaveJob Zone Four: Considerable Preparation Needed
Experience
A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Education
Most of these occupations require a four-year bachelor's degree, but some do not.
Job Training
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Examples
Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, conservation scientists, art directors, and cost estimators.
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
Yearly Salary
| High: | $108K |
| Median: | $56K |
| Low: | $32K |
Demand
Core Tasks
- Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
- Confer and cooperate with other managers to ensure coordination of hotel activities.
- Greet and register guests.
- Monitor the revenue activity of the hotel or facility.
- Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
- Manage and maintain temporary or permanent lodging facilities.
- Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
- Train staff members.
- Coordinate front-office activities of hotels or motels, and resolve problems.
- Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
- Assign duties to workers, and schedule shifts.
- Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
- Interview and hire applicants.
- Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
- Collect payments and record data pertaining to funds and expenditures.
- Develop and implement policies and procedures for the operation of a department or establishment.
- Prepare required paperwork pertaining to departmental functions.
- Perform marketing and public relations activities.
- Show, rent, or assign accommodations.
- Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
- Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
- Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
- Book tickets for guests for local tours and attractions.
Technology Skills
Technology
Example
Hot Technology
Tools Used
Tool
Example
Top 10 Knowledge Required
English Language
95%
Knowledge of the structure and content of the English language including the meaning and spelling of words, and rules of composition and grammar.
Administration and Management
94%
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Personnel and Human Resources
93%
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Customer and Personal Service
91%
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics
87%
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Sales and Marketing
85%
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Administrative
83%
Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Computers and Electronics
82%
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Economics and Accounting
80%
Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Public Safety and Security
80%
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Top 10 Skills
Active Listening
83%
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation
83%
Actively looking for ways to help people.
Management of Personnel Resources
80%
Motivating, developing, and directing people as they work, identifying the best people for the job.
Social Perceptiveness
80%
Being aware of others' reactions and understanding why they react as they do.
Speaking
80%
Talking to others to convey information effectively.
Coordination
78%
Adjusting actions in relation to others' actions.
Negotiation
78%
Bringing others together and trying to reconcile differences.
Reading Comprehension
78%
Understanding written sentences and paragraphs in work-related documents.
Writing
78%
Communicating effectively in writing as appropriate for the needs of the audience.
Active Learning
75%
Understanding the implications of new information for both current and future problem-solving and decision-making.
Top 10 Abilities
Oral Expression
83%
The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension
80%
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Problem Sensitivity
80%
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Speech Clarity
80%
The ability to speak clearly so others can understand you.
Speech Recognition
80%
The ability to identify and understand the speech of another person.
Written Comprehension
80%
The ability to read and understand information and ideas presented in writing.
Written Expression
80%
The ability to communicate information and ideas in writing so others will understand.
Information Ordering
75%
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Deductive Reasoning
73%
The ability to apply general rules to specific problems to produce answers that make sense.
Fluency of Ideas
73%
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Top 10 Work Activities
Communicating with Supervisors, Peers, or Subordinates
90%
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Making Decisions and Solving Problems
88%
Analyzing information and evaluating results to choose the best solution and solve problems.
Getting Information
86%
Observing, receiving, and otherwise obtaining information from all relevant sources.
Identifying Objects, Actions, and Events
86%
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Training and Teaching Others
86%
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Working with Computers
86%
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with People Outside the Organization
84%
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Coordinating the Work and Activities of Others
84%
Getting members of a group to work together to accomplish tasks.
Performing for or Working Directly with the Public
84%
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Establishing and Maintaining Interpersonal Relationships
83%
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Detailed Work Activities
- Provide basic information to guests, visitors, or clients.
- Resolve customer complaints or problems.
- Manage organizational or project budgets.
- Confer with organizational members to accomplish work activities.
- Monitor flow of cash or other resources.
- Monitor facilities or operational systems.
- Conduct employee training programs.
- Monitor performance of organizational members or partners.
- Monitor activities of individuals to ensure safety or compliance with rules.
- Evaluate employee performance.
- Direct administrative or support services.
- Inspect condition or functioning of facilities or equipment.
- Prepare staff schedules or work assignments.
- Collect payments for goods or services.
- Interview employees, customers, or others to collect information.
- Hire personnel.
- Schedule product or material transportation.
- Purchase materials, equipment, or other resources.
- Maintain operational records.
- Implement organizational process or policy changes.
- Develop organizational policies or programs.
- Develop operating strategies, plans, or procedures.
- Document organizational or operational procedures.
- Guide patrons on tours.
- Assign resources or facilities to patrons or employees.
- Promote products, services, or programs.
- Manage guest services.
- Perform manual service or maintenance tasks.
- Coordinate operational activities with external stakeholders.
Education
Interests
Enterprising
90%
Work involves managing, negotiating, marketing, or selling, typically in a business setting, or leading or advising people in political and legal situations. Enterprising occupations are often associated with business initiatives, sales, marketing/advertising, finance, management/administration, professional advising, public speaking, politics, or law.
Conventional
76%
Work involves following procedures and regulations to organize information or data, typically in a business setting. Conventional occupations are often associated with office work, accounting, mathematics/statistics, information technology, finance, or human resources.
Social
61%
Work involves helping, teaching, advising, assisting, or providing service to others. Social occupations are often associated with social, health care, personal service, teaching/education, or religious activities.
Realistic
35%
Work involves designing, building, or repairing of equipment, materials, or structures, engaging in physical activity, or working outdoors. Realistic occupations are often associated with engineering, mechanics and electronics, construction, woodworking, transportation, machine operation, agriculture, animal services, physical or manual labor, athletics, or protective services.
Artistic
21%
Work involves creating original visual artwork, performances, written works, food, or music for a variety of media, or applying artistic principles to the design of various objects and materials. Artistic occupations are often associated with visual arts, applied arts and design, performing arts, music, creative writing, media, or culinary art.
Investigative
17%
Work involves studying and researching non-living objects, living organisms, disease or other forms of impairment, or human behavior. Investigative occupations are often associated with physical, life, medical, or social sciences, and can be found in the fields of humanities, mathematics/statistics, information technology, or health care service.
Work Values
Relationships
100%
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Independence
86%
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Achievement
72%
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition
62%
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Working Conditions
60%
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Support
58%
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.