Gambling Managers
Overview
Salary
Demand
Core Tasks
Technology Skills
Tools Used
Top 10 Knowledge Required
Top 10 Skills
Top 10 Abilities
Top 10 Work Activities
Detailed Work Activities
Work Context
Education
Majors
Interests
Top 10 Work Styles
Work Values
Related Careers
Overview
Job Zone Three: Medium Preparation Needed
Experience
Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Education
Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate's degree.
Job Training
Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Examples
These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, court reporters, and medical assistants.
Plan, direct, or coordinate gambling operations in a casino. May formulate house rules.
Salary Salary
Salary at 10th Percentile: $46K
Salary at 25th Percentile: $58K
Median Salary: $75K
Salary at 75th Percentile: $99K
Salary at 90th Percentile: $139K
Demand
Core Tasks
Remove suspected cheaters, such as card counters or other players who may have systems that shift the odds of winning to their favor.
Circulate among gaming tables to ensure that operations are conducted properly, that dealers follow house rules, or that players are not cheating.
Explain and interpret house rules, such as game rules or betting limits.
Track supplies of money to tables and perform any required paperwork.
Market or promote the casino to bring in business.
Prepare work schedules and station arrangements and keep attendance records.
Resolve customer complaints regarding problems, such as payout errors.
Maintain familiarity with all games used at a facility, as well as strategies or tricks employed in those games.
Set and maintain a bank and table limit for each game.
Monitor staffing levels to ensure that games and tables are adequately staffed for each shift, arranging for staff rotations and breaks and locating substitute employees as necessary.
Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
Train new workers or evaluate their performance.
Interview and hire workers.
Direct the distribution of complimentary hotel rooms, meals, or other discounts or free items given to players, based on their length of play and betting totals.
Establish policies on issues, such as the type of gambling offered and the odds, the extension of credit, or the serving of food and beverages.
Record, collect, or pay off bets, issuing receipts as necessary.
Direct the compilation of summary sheets that show wager amounts and payoffs for races or events.
Monitor credit extended to players.
Notify board attendants of table vacancies so that waiting patrons can play.
Technology Skills
Technology
Example
Hot Technology
Tools Used
Tool
Example
Top 10 Knowledge Required
Customer and Personal Service
93%
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management
81%
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Mathematics
77%
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
English Language
72%
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics
71%
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Clerical
67%
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Law and Government
66%
Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Economics and Accounting
64%
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Personnel and Human Resources
64%
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Public Safety and Security
64%
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Top 10 Skills
Coordination
80%
Adjusting actions in relation to others' actions.
Critical Thinking
80%
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Management of Personnel Resources
80%
Motivating, developing, and directing people as they work, identifying the best people for the job.
Speaking
80%
Talking to others to convey information effectively.
Monitoring
78%
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Social Perceptiveness
78%
Being aware of others' reactions and understanding why they react as they do.
Active Listening
75%
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Judgment and Decision Making
75%
Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Service Orientation
75%
Actively looking for ways to help people.
Time Management
75%
Managing one's own time and the time of others.
Top 10 Abilities
Deductive Reasoning
80%
The ability to apply general rules to specific problems to produce answers that make sense.
Oral Comprehension
80%
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
80%
The ability to communicate information and ideas in speaking so others will understand.
Inductive Reasoning
78%
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Problem Sensitivity
78%
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Clarity
78%
The ability to speak clearly so others can understand you.
Speech Recognition
78%
The ability to identify and understand the speech of another person.
Near Vision
73%
The ability to see details at close range (within a few feet of the observer).
Written Comprehension
73%
The ability to read and understand information and ideas presented in writing.
Written Expression
70%
The ability to communicate information and ideas in writing so others will understand.
Top 10 Work Activities
Communicating with Supervisors, Peers, or Subordinates
89%
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Making Decisions and Solving Problems
86%
Analyzing information and evaluating results to choose the best solution and solve problems.
Coaching and Developing Others
85%
Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Guiding, Directing, and Motivating Subordinates
85%
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Evaluating Information to Determine Compliance with Standards
84%
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Getting Information
84%
Observing, receiving, and otherwise obtaining information from all relevant sources.
Interacting With Computers
84%
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Performing for or Working Directly with the Public
84%
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Resolving Conflicts and Negotiating with Others
84%
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Establishing and Maintaining Interpersonal Relationships
83%
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Detailed Work Activities
Promote products, services, or programs.
Resolve customer complaints or problems.
Maintain knowledge of current developments in area of expertise.
Evaluate employee performance.
Conduct employee training programs.
Monitor activities of individuals to ensure safety or compliance with rules.
Communicate organizational policies and procedures.
Monitor resources.
Interview employees, customers, or others to collect information.
Hire personnel.
Maintain personnel records.
Prepare staff schedules or work assignments.
Manage guest services.
Develop organizational policies or programs.
Monitor flow of cash or other resources.
Determine pricing or monetary policies.
Conduct financial or regulatory audits.
Collect payments for goods or services.
Compile operational data.
Work Context
Indoors, Environmentally Controlled
How often does this job require working indoors in environmentally controlled conditions?
Electronic Mail
How often do you use electronic mail in this job?
Face-to-Face Discussions
How often do you have to have face-to-face discussions with individuals or teams in this job?
Frequency of Decision Making
How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
Telephone
How often do you have telephone conversations in this job?
Contact With Others
How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Freedom to Make Decisions
How much decision making freedom, without supervision, does the job offer?
Deal With External Customers
How important is it to work with external customers or the public in this job?
Work With Work Group or Team
How important is it to work with others in a group or team in this job?
Sounds, Noise Levels Are Distracting or Uncomfortable
How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
Education
Interests
Enterprising
100%
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional
72%
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Realistic
48%
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Social
43%
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Investigative
29%
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Artistic
24%
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Top 10 Work Styles
Dependability
92%
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Integrity
92%
Job requires being honest and ethical.
Leadership
91%
Job requires a willingness to lead, take charge, and offer opinions and direction.
Self Control
89%
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance
89%
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Adaptability/Flexibility
88%
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Attention to Detail
86%
Job requires being careful about detail and thorough in completing work tasks.
Cooperation
85%
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Initiative
82%
Job requires a willingness to take on responsibilities and challenges.
Concern for Others
81%
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Work Values
Independence
86%
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Relationships
86%
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Working Conditions
74%
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Achievement
72%
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Support
72%
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Recognition
62%
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
