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>First-Line Supervisors of Gambling Services Workers
First-Line Supervisors of Gambling Services Workers
Overview
Salary
Demand
Core Tasks
Technology Skills
Tools Used
Top 10 Knowledge Required
Top 10 Skills
Top 10 Abilities
Top 10 Work Activities
Detailed Work Activities
Majors
Interests
Top 10 Work Styles
Work Values
Related Careers
Overview
Job Zone Two: Some Preparation Needed
Experience
Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Education
These occupations usually require a high school diploma.
Job Training
Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Examples
These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
Directly supervise and coordinate activities of workers in assigned gambling areas. May circulate among tables, observe operations, and ensure that stations and games are covered for each shift. May verify and pay off jackpots. May reset slot machines after payoffs and make repairs or adjustments to slot machines or recommend removal of slot machines for repair. May plan and organize activities and services for guests in hotels/casinos.
Salary Salary
Salary at 10th Percentile: $28K
Salary at 25th Percentile: $38K
Median Salary: $50K
Salary at 75th Percentile: $62K
Salary at 90th Percentile: $74K
Demand
Core Tasks
Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
Respond to and resolve patrons' complaints.
Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
Monitor payment of hand-delivered jackpots to ensure promptness.
Perform minor repairs or make adjustments to slot machines, resolving problems such as machine tilts and coin jams.
Explain and interpret house rules, such as game rules or betting limits, for patrons.
Greet customers and ask about the quality of service they are receiving.
Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
Perform paperwork required for monetary transactions.
Reset slot machines after payoffs.
Answer patrons' questions about gaming machine functions and payouts.
Establish and maintain banks and table limits for each game.
Record the specifics of malfunctioning machines and document malfunctions needing repair.
Record, issue receipts for, and pay off bets.
Report customer-related incidents occurring in gaming areas to supervisors.
Monitor functioning of slot machine coin dispensers and fill coin hoppers when necessary.
Attach "out of order" signs to malfunctioning machines, and notify technicians when machines need to be repaired or removed.
Enforce safety rules, and report or remove safety hazards as well as guests who are underage, intoxicated, disruptive, or cheating.
Exchange currency for customers, converting currency into requested combinations of bills and coins.
Determine how many gaming tables to open each day and schedule staff accordingly.
Monitor stations and games and move dealers from game to game to ensure adequate staffing.
Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
Clean and maintain slot machines and surrounding areas.
Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
Evaluate workers' performance and prepare written performance evaluations.
Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
Establish policies on types of gambling offered, odds, or extension of credit.
Technology Skills
Technology
Example
Hot Technology
Tools Used
Tool
Example
Top 10 Knowledge Required
Customer and Personal Service
88%
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics
73%
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
English Language
70%
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management
69%
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Public Safety and Security
58%
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Computers and Electronics
57%
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Sales and Marketing
57%
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Education and Training
56%
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Personnel and Human Resources
56%
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Clerical
54%
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Top 10 Skills
Monitoring
80%
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Active Listening
78%
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
78%
Talking to others to convey information effectively.
Critical Thinking
70%
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Social Perceptiveness
70%
Being aware of others' reactions and understanding why they react as they do.
Coordination
69%
Adjusting actions in relation to others' actions.
Service Orientation
64%
Actively looking for ways to help people.
Time Management
63%
Managing one's own time and the time of others.
Management of Personnel Resources
62%
Motivating, developing, and directing people as they work, identifying the best people for the job.
Negotiation
62%
Bringing others together and trying to reconcile differences.
Top 10 Abilities
Oral Expression
79%
The ability to communicate information and ideas in speaking so others will understand.
Problem Sensitivity
79%
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Oral Comprehension
77%
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Near Vision
69%
The ability to see details at close range (within a few feet of the observer).
Deductive Reasoning
68%
The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning
68%
The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Selective Attention
64%
The ability to concentrate on a task over a period of time without being distracted.
Speech Clarity
64%
The ability to speak clearly so others can understand you.
Speech Recognition
64%
The ability to identify and understand the speech of another person.
Information Ordering
60%
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Top 10 Work Activities
Performing for or Working Directly with the Public
94%
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with Supervisors, Peers, or Subordinates
83%
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting Information
80%
Observing, receiving, and otherwise obtaining information from all relevant sources.
Establishing and Maintaining Interpersonal Relationships
79%
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Resolving Conflicts and Negotiating with Others
77%
Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Evaluating Information to Determine Compliance with Standards
76%
Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Developing and Building Teams
75%
Encouraging and building mutual trust, respect, and cooperation among team members.
Guiding, Directing, and Motivating Subordinates
75%
Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Interacting With Computers
74%
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Documenting/Recording Information
71%
Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Detailed Work Activities
Monitor operational quality or safety.
Resolve customer complaints or problems.
Monitor patron activities to identify problems or potential problems.
Communicate with management or other staff to resolve problems.
Perform basic equipment maintenance.
Greet customers, patrons, or visitors.
Maintain financial or account records.
Explain regulations, policies, or procedures.
Maintain knowledge of business operations.
Operate gaming equipment.
Respond to customer inquiries.
Prepare operational reports or records.
Conduct amusement or gaming activities.
Enforce rules or regulations.
Conduct gaming transactions.
Clean facilities or equipment.
Evaluate employee performance.
Assign duties or work schedules to employees.
Supervise service workers.
Distribute resources to patrons or employees.
Manage budgets for personal services operations.
Develop plans for programs or services.
Conduct eligibility or selection interviews.
Hire personnel.
Train service staff.
Prepare employee work schedules.
Majors
Major
Interests
Enterprising
84%
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional
81%
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Realistic
69%
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Social
46%
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Investigative
22%
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Artistic
17%
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Top 10 Work Styles
Integrity
93%
Job requires being honest and ethical.
Dependability
91%
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Self Control
91%
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance
88%
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Cooperation
87%
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Attention to Detail
86%
Job requires being careful about detail and thorough in completing work tasks.
Adaptability/Flexibility
83%
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Concern for Others
81%
Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
Social Orientation
81%
Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Leadership
79%
Job requires a willingness to lead, take charge, and offer opinions and direction.
Work Values
Relationships
86%
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Independence
74%
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Support
72%
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Achievement
60%
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition
60%
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Working Conditions
56%
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
