Lodging Managers
Overview
Salary
Demand
Core Tasks
Technology Skills
Tools Used
Top 10 Knowledge Required
Top 10 Skills
Top 10 Abilities
Top 10 Work Activities
Detailed Work Activities
Work Context
Education
Majors
Interests
Top 10 Work Styles
Work Values
Related Careers
Overview
Job Zone Four: Considerable Preparation Needed
Experience
A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Education
Most of these occupations require a four-year bachelor's degree, but some do not.
Job Training
Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Examples
Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, chemists, art directors, and cost estimators.
Plan, direct, or coordinate activities of an organization or department that provides lodging and other accommodations.
Salary Salary
Salary at 10th Percentile: $32K
Salary at 25th Percentile: $42K
Median Salary: $56K
Salary at 75th Percentile: $76K
Salary at 90th Percentile: $108K
Demand
Core Tasks
Answer inquiries pertaining to hotel policies and services, and resolve occupants' complaints.
Confer and cooperate with other managers to ensure coordination of hotel activities.
Greet and register guests.
Monitor the revenue activity of the hotel or facility.
Participate in financial activities, such as the setting of room rates, the establishment of budgets, and the allocation of funds to departments.
Manage and maintain temporary or permanent lodging facilities.
Meet with clients to schedule and plan details of conventions, banquets, receptions and other functions.
Train staff members.
Coordinate front-office activities of hotels or motels, and resolve problems.
Observe and monitor staff performance to ensure efficient operations and adherence to facility's policies and procedures.
Inspect guest rooms, public areas, and grounds for cleanliness and appearance.
Assign duties to workers, and schedule shifts.
Receive and process advance registration payments, mail letters of confirmation, or return checks when registrations cannot be accepted.
Interview and hire applicants.
Purchase supplies, and arrange for outside services, such as deliveries, laundry, maintenance and repair, and trash collection.
Collect payments and record data pertaining to funds and expenditures.
Develop and implement policies and procedures for the operation of a department or establishment.
Prepare required paperwork pertaining to departmental functions.
Perform marketing and public relations activities.
Show, rent, or assign accommodations.
Organize and coordinate the work of staff and convention personnel for meetings to be held at a particular facility.
Provide assistance to staff members by inspecting rooms, setting tables, or doing laundry.
Arrange telephone answering services, deliver mail and packages, or answer questions regarding locations for eating and entertainment.
Book tickets for guests for local tours and attractions.
Technology Skills
Technology
Example
Hot Technology
Tools Used
Tool
Example
Top 10 Knowledge Required
English Language
95%
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administration and Management
94%
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Personnel and Human Resources
93%
Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Customer and Personal Service
91%
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics
87%
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Sales and Marketing
85%
Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Clerical
83%
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Computers and Electronics
82%
Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Economics and Accounting
80%
Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
Public Safety and Security
80%
Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Top 10 Skills
Active Listening
83%
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation
83%
Actively looking for ways to help people.
Management of Personnel Resources
80%
Motivating, developing, and directing people as they work, identifying the best people for the job.
Social Perceptiveness
80%
Being aware of others' reactions and understanding why they react as they do.
Speaking
80%
Talking to others to convey information effectively.
Coordination
78%
Adjusting actions in relation to others' actions.
Negotiation
78%
Bringing others together and trying to reconcile differences.
Reading Comprehension
78%
Understanding written sentences and paragraphs in work related documents.
Writing
78%
Communicating effectively in writing as appropriate for the needs of the audience.
Active Learning
75%
Understanding the implications of new information for both current and future problem-solving and decision-making.
Top 10 Abilities
Oral Expression
83%
The ability to communicate information and ideas in speaking so others will understand.
Oral Comprehension
80%
The ability to listen to and understand information and ideas presented through spoken words and sentences.
Problem Sensitivity
80%
The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Clarity
80%
The ability to speak clearly so others can understand you.
Speech Recognition
80%
The ability to identify and understand the speech of another person.
Written Comprehension
80%
The ability to read and understand information and ideas presented in writing.
Written Expression
80%
The ability to communicate information and ideas in writing so others will understand.
Information Ordering
75%
The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Deductive Reasoning
73%
The ability to apply general rules to specific problems to produce answers that make sense.
Fluency of Ideas
73%
The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Top 10 Work Activities
Communicating with Supervisors, Peers, or Subordinates
90%
Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Making Decisions and Solving Problems
88%
Analyzing information and evaluating results to choose the best solution and solve problems.
Getting Information
86%
Observing, receiving, and otherwise obtaining information from all relevant sources.
Identifying Objects, Actions, and Events
86%
Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Interacting With Computers
86%
Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Training and Teaching Others
86%
Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Communicating with Persons Outside Organization
84%
Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Coordinating the Work and Activities of Others
84%
Getting members of a group to work together to accomplish tasks.
Performing for or Working Directly with the Public
84%
Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Establishing and Maintaining Interpersonal Relationships
83%
Developing constructive and cooperative working relationships with others, and maintaining them over time.
Detailed Work Activities
Provide basic information to guests, visitors, or clients.
Resolve customer complaints or problems.
Manage organizational or project budgets.
Confer with organizational members to accomplish work activities.
Monitor flow of cash or other resources.
Monitor facilities or operational systems.
Conduct employee training programs.
Monitor performance of organizational members or partners.
Monitor activities of individuals to ensure safety or compliance with rules.
Evaluate employee performance.
Direct administrative or support services.
Inspect condition or functioning of facilities or equipment.
Prepare staff schedules or work assignments.
Collect payments for goods or services.
Interview employees, customers, or others to collect information.
Hire personnel.
Schedule product or material transportation.
Purchase materials, equipment, or other resources.
Maintain operational records.
Implement organizational process or policy changes.
Develop organizational policies or programs.
Develop operating strategies, plans, or procedures.
Document organizational or operational procedures.
Promote products, services, or programs.
Manage guest services.
Perform manual service or maintenance tasks.
Coordinate operational activities with external stakeholders.
Work Context
Face-to-Face Discussions
How often do you have to have face-to-face discussions with individuals or teams in this job?
Electronic Mail
How often do you use electronic mail in this job?
Telephone
How often do you have telephone conversations in this job?
Contact With Others
How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Frequency of Decision Making
How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
Work With Work Group or Team
How important is it to work with others in a group or team in this job?
Indoors, Environmentally Controlled
How often does this job require working indoors in environmentally controlled conditions?
Coordinate or Lead Others
How important is it to coordinate or lead others in accomplishing work activities in this job?
Deal With External Customers
How important is it to work with external customers or the public in this job?
Structured versus Unstructured Work
To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
Education
Interests
Enterprising
100%
Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional
77%
Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Social
58%
Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Realistic
43%
Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Investigative
24%
Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Artistic
19%
Artistic occupations frequently involve working with forms, designs and patterns. They often require self-expression and the work can be done without following a clear set of rules.
Top 10 Work Styles
Dependability
99%
Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Initiative
98%
Job requires a willingness to take on responsibilities and challenges.
Persistence
98%
Job requires persistence in the face of obstacles.
Attention to Detail
97%
Job requires being careful about detail and thorough in completing work tasks.
Self Control
97%
Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Adaptability/Flexibility
96%
Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Integrity
95%
Job requires being honest and ethical.
Stress Tolerance
95%
Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Cooperation
94%
Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Achievement/Effort
91%
Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Work Values
Relationships
100%
Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Independence
86%
Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Achievement
72%
Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Recognition
62%
Occupations that satisfy this work value offer advancement, potential for leadership, and are often considered prestigious. Corresponding needs are Advancement, Authority, Recognition and Social Status.
Working Conditions
60%
Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Support
58%
Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
